Customer Service Advisor (Product Support Specialist - CE Equipment)

R.D. Offutt Company; Bozeman (MT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company truck

Training and development

Comprehensive benefits package

Job summary

RDO Equipment Co. in Bozeman, MT is seeking a Customer Service Advisor to build strong customer relationships and support equipment solutions. You’ll combine a sales mindset with technical curiosity to deliver value, support uptime, and represent the company on-site.

You will promote maintenance services, parts, warranties, and related solutions while collaborating with internal teams to grow professionally within the organization.

Qualifications

• Strong communication skills to clearly engage with customers.
• Technical and product aptitude to learn and explain solutions.
• Customer service mindset with a focus on uptime and value.
• Professionalism and teamwork; able to work with cross-functional teams.

Responsibilities

• Build and maintain strong, long-term partnerships with customers across your territory.
• Promote and sell maintenance services, repair parts, extended warranties and other solutions.
• Identify customer needs and provide tailored recommendations backed by product knowledge.
• Represent the company on-site and support customer needs, including testing or operating equipment when needed.
• Collaborate with internal teams and participate in meetings and training to grow your skills.
• Refer to the full job description for a complete list of duties.

Skills

Customer relationships

Sales mindset

Technical aptitude

Communication skills

Job description

Posting Details

• Posted on October 30, 2026

Locations

Showing 1 location
257 Laura Louise Lane
Bozeman, MT 59718, USA

• -Sales
• Full-Time
• Requisition #: CUSTO018813
• Supervisor : Kameron Rolfson

Description

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What’s In It For You:

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.

• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’renot just words on awall,they’rehow we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Bozeman, where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores sell, service and support equipment from manufacturers like John Deere, WIRTGEN Group and Topcon. In the Mountain West, this machinery is vital to progress within industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• A Dynamic Environment : where no two days are the same.
• A Supportive Team : that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities To: grow, learn, and lead in the industry.
• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.