Customer Service Advisor - Fayetteville AR

Stonebriar Auto Services LLC; Fayetteville (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount on services

Career advancement opportunities

Job summary

Stonebriar Auto Services LLC in Fayetteville, AR, is hiring for full-time and part-time Guest Service Advisor roles within Jiffy Lube Multicare. You will greet guests, discuss recommended diagnostic and preventive maintenance, and help prioritize services while maintaining safety and efficiency. A valid driver's license is required.

Prior auto service experience is preferred. We offer paid time off, health/dental/optical, life and disability insurances, an employee discount on services, and

Qualifications

• Provide friendly, accurate guest service and information, guiding customers through service options.
• Explain vehicle maintenance needs and recommended services clearly.
• Upsell maintenance when appropriate and ensure customer understanding.

Responsibilities

• Greet guests and determine service needs in a friendly, efficient manner.
• Explain recommended services and prioritize work with guest input.
• Maintain safety and quality standards while delivering great service.
• Collaborate with technicians to ensure accurate service delivery.

Skills

Customer service

Communication

Problem-solving

Sales

Education

High school diploma or equivalent

Job description

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!

The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.

All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!

We look forward to hearing from you!