Customer Service Advisor - Email and Chat

Transcom; Greenville (SC); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Paid Vacation

Health benefits for you and family

401(k) employer match

Employee Assistance Program

Pay options: Daily/Bi-Weekly/Direct/PP

Résumé du poste

Transcom is hiring a Chat and Email Customer Service Agent for our Greenville, SC office. You will support customers by answering questions about insurance benefits and billing via chat, email, and voice, while delivering patient, empathetic service.

This full-time role requires strong communication, the ability to navigate multiple applications, and adherence to a strict schedule in a fast-paced call center environment.

Qualifications

• At least 18 years old.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Reasonable driving distance to Greenville, SC site.
• Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615.
• Able to work a full-time schedule with overtime as needed.

Responsabilités

• Support customers with questions about insurance benefits and billing via chat, email, and voice.
• Engage with customers with empathy, research solutions across multiple applications, and provide accurate information.
• Work in a fast-paced, structured call center environment onsite with a full-time schedule.

Connaissances

Patience & empathy

Active listening

Clear communication

Multitasking

Typing 25 wpm

Customer service exp

Formation

High School Diploma or equivalent

Description du poste

Are you able to effectively communicate through chat and email?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• $17.00 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office
• Position as a Transcom employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location!

In this full-time employee role, you’ll support our client’s customers with answering questions about their insurance benefits and billing issues using chat, email, and voice.

What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

• Provide patience and empathy to callers that need support
• Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work onsite
• Work in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 25 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to multiple customers in chat, via email, or on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emails
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with healthcare, insurance, and billing support, preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!