Customer Service Advisor

Spire Healthcare; United States; Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

35 days annual leave

Employer and employee pension

Spire for you rewards

Wellness screening

Private medical insurance

Life assurance

Job summary

Spire Healthcare is recruiting a Customer Service Advisor – Pathology for a hybrid role based at home with occasional work from Spire Manchester. The post is full-time and permanent, with a salary of £24,882 per annum.

You will support the Pathology Business Lead by being the single point of contact for internal and external customers, ensuring smooth customer pathways and high-quality service. Ideal candidates will have customer service experience, good keyboard skills, and proficiency in MS

Qualifications

• Experience of working in customer service environment.
• Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills.
• Trained on MS Office and other relevant packages e.g. scientific reporting systems.
• Ability to problem solve as well as a strong attention to detail.
• Driven by delivering excellent customer service.

Responsibilities

• Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
• Supporting the customer pathways
• Focusing on quality and accuracy while supporting all Spire Pathology Customers
• Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post

Skills

Customer service experience

Attention to detail

Problem solving

MS Office proficiency

Tools

MS Office

Job description

Customer Service Advisor-Pathology| Hybrid role Home/Spire Manchester | FT| Perm| Salary £24,882.00

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

As a Customer Service Advisor you will support the Pathology Business Lead in the provision of a first-class single point of contact for all customers with the Pathology Service, your primary purpose is to make the Spire Pathology Service easy to do business with, regardless of customer group i.e. external, internal Spire Hospitals and 3rd party service providers.

Key Responsibilities

• Acting as the single point of contact for internal and external clinical staff, patient advocates, external companies and other service providers (e.g. NHS, private 3rd party providers)
• Supporting the customer pathways
• Focusing on quality and accuracy while supporting all Spire Pathology Customers
• Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post

Key Requirements

• Experience of working in customer service environment
• Understanding of a range of routine and non-routine work procedures, requiring base level practical and keyboard skills
• Trained on MS Office and other relevant packages eg scientific reporting systems
• Ability to problem solve as well as a strong attention to detail
• Driven by delivering excellent customer service

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.