Customer Service Advisor

Tokio Marine HCC International; United States; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Hybrid working schedule (2 days WFH)

Office in Leicestershire

Onsite parking

Team events / snacks

Job summary

Tokio Marine HCC Group is seeking a Customer Service Advisor to handle inquiries via phone, email and chat while processing applications for new business and renewals. The role emphasizes product knowledge, compliance, and strong customer focus in a busy environment.

Based in our Leicestershire office with hybrid working (2 days WFH, 3 days in office) and comprehensive training provided. Office location includes onsite parking and occasional team events.

Qualifications

• Experience delivering excellent customer service.
• Experience with using CRM or equivalent systems.
• Experience talking to people over the phone.
• Strong active listening skills and initiative.
• Ability to work in a fast-paced team and hit targets.
• No cold calling required.

Responsibilities

• Handle customer enquiries via phone, email and chat.
• Process insurance and consultancy service applications for new business and renewals.
• Provide accurate product information and cross-sell where appropriate.
• Maintain up-to-date customer records in the CRM.
• Adhere to compliance requirements and company policies.
• Collaborate with underwriters as needed.
• Support customers with administrative changes (cancellations, updates).
• Contribute to a high standard of customer service.

Skills

Customer service

Phone communication

Active listening

CRM system

Microsoft Office

Teamwork

Tools

CRM software

Microsoft Office

Job description

Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors. Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it. Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Hybrid working: 2 day a week to work from home (Monday & Friday) 3 days a week - Work in the office. (Tuesday, Wednesday and Thursday) The candidate will be in the office full time until training has completed., As a Customer Service Advisor, you will be first port of call for new and existing customers enquiries into the business. Your primary responsibility will be to process insurance and consultancy service applications for both new business and renewals, whilst upholding a high degree of product knowledge and industry awareness. Your day will be a combination of phone, online chat, and admin responsibilities. This is a great opportunity for the right candidate to work within a highly successful organisation and in a fast-paced environment. The role will be based at: The Grange, Grange Avenue, Rearsby, Leicester, LE7 4FY (a beautiful manor house set within its own grounds and onsite parking available). Extensive training will be provided.,

• Contacting existing customers regarding renewal applications.
• Assist new and existing customers with queries via phone, email and online chat.
• Providing product information to new and existing customers.
• Assisting customers with administrative changes such as cancellations and updating contact details.
• Up-sell and cross-sell additional products.
• Liaise with underwriters regarding new insurance proposals.
• Adhere to compliance requirements.
• To maintain a high degree of product knowledge.
• No cold calling involved.
• Experience in delivering amazing customer service.
• Experience with using CRM or equivalent systems.
• Experience in talking to people over the phone.
• Have strong active listening skills.
• Ability to use initiative to help our customers.
• Enjoy working in a fast-paced team.
• Are motivated to achieve positive results and reach targets.
• Basic knowledge of Microsoft packages.

Desirable:

• Knowledge of insurance, the contractor market or the IR35 legislation.
• Experience with working in an office environment.

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.