Customer Service Advisor

Midas Tire | WI; Menomonee Falls (WI); On-site; USD 38,000 - 60,000; Full time

Job summary

Harri in Menomonee Falls, WI is seeking a Service Advisor/Service Writer to serve customers, coordinate with technicians, and manage multiple priorities. You will be the primary link between customers and our service team, ensuring accurate information and timely updates.

The role requires proven automotive repair sales or service experience, a clean driving record, and the ability to work 40 hours including Saturdays in a fast-paced store environment.

Qualifications

• Customer service is the top priority for our customers.
• Excellent communication with customers and a service mindset is essential.
• Ability to ask the right questions and recommend solutions that build loyalty.

Responsibilities

• Communicate between customers and service technicians to keep them informed.
• Juggle multiple projects at a fast pace while maintaining customer satisfaction.

Skills

Customer service

Interpersonal skills

Questioning skills

Driving record

Job description

Qualifications

• Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority




• Great customer communication skills with a service mentality




• While you don't need to know everything about cars to succeed, you do know how to ask the right questions and recommend solutions that will build loyal customers and contribute to a successful store




• To be a successful Service Advisor, you'll need:

  
  
  
  
  • One year of previous automotive repair sales or management experience, or at least one year of automotive repair experience in addition to customer service experience
  
  
  • Ability to work 40 hours a week (including Saturdays) To thrive in a fast-paced environment with multiple priorities
  
  
  • Effective communication and interpersonal skills with both customers and co-workers
  
  
  • Clean driving record and ability to maintain a valid driver's license
  
  
  
  

Responsibilities

• Ability to juggle several projects at a fast pace, keeping customers and team members informed and satisfied throughout the process


• As an Auto Repair Service Advisor / Service Writer, you'll communicate between customers and our service technician team