Customer Service Advisor

Fourth Floor; Kansas City (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

Fourth Floor, a major US-based music retailer, is seeking a TEMP-TO-HIRE Customer Service Advisor to join their team on-site in Kansas City, MO.

You will engage customers across phone, email, and chat, support revenue goals through strong product knowledge, and stay informed about promotions and new products to share accurate information. Collaboration with the team will drive a positive customer experience.

Qualifications

• Comfortable using computers and digital communication tools.
• Ability to learn quickly and stay productive in a fast-paced environment.

Responsibilities

• Customer Engagement: Serve as the first point of contact for customers via phone, email, and chat.
• Revenue Support: Help sales goals by using strong communication and product knowledge.
• Product Knowledge: Stay informed about new products, promotions, and trends to share accurate information.
• Digital Engagement: Use digital tools to communicate with customers and highlight product features.
• Team Collaboration: Work with colleagues to share knowledge and improve customer experience.

Skills

Customer Engagement

Revenue Support

Product Knowledge

Digital Engagement

Team Collaboration

Job description

Our client, a massive US-based music retailer,is looking for a TEMP-TO-HIRE Customer Service Advisor to join their team on-site in Kansas City, MO!

Responsibilities:

• Customer Engagement - Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.
• Revenue Support - Support sales goals by using strong communication and product knowledge to create positive and helpful customer interactions.
• Product Knowledge - Stay informed about new products, promotions, and industry trends so you can share accurate and current information with customers.
• Digital Engagement - Use digital tools and platforms to communicate with customers and highlight product features and benefits.
• Team Collaboration - Partner with other team members to share knowledge, learn, and improve customer experience.

Requirements:

• Comfortable using computers and digital communication tools.
• Ability to learn quickly and stay productive in a fast-paced environment.