Customer Service Advisor

Hunter Super Techs - TurnPoint; Federal Way (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible schedule

Paid time off

Uniforms provided

Tuition assistance

Health coverage

Dental & vision

401(k) match

Career advancement

Job summary

Valvoline Instant Oil Change (VIOC) is seeking a Customer Service Advisor to greet guests, present oil change options, and recommend additional services. You will leverage product knowledge and company procedures to build loyalty and ensure high-quality service.

Training provided to develop expertise and confidence under the hood. The role emphasizes strong communication, teamwork, and willingness to learn.

Qualifications

• Strong interpersonal and oral communication skills.
• Comfortable interacting with guests face-to-face.
• Ability to learn and adapt to new information and procedures.
• Willingness to be cross-trained as a top-side technician.

Responsibilities

• Greet guests and present oil change options and additional services.
• Provide product knowledge and service recommendations to build loyalty.
• Communicate clearly with customers to ensure a positive experience and successful service outcomes.
• Support training programs and become proficient with company knowledge and procedures.

Skills

Interpersonal skills

Oral communication

English fluency

Customer service

Job description

What You’ll Do:As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matter your experience, our training program will prepare you to communicate successfullywith our guests and provide you with the skills and confidence to be exceptional under the hood. We will help youbecome an expert on our products, services, and company knowledge.JOB LOCATION: 34724 Pacific Hwy S, Federal Way, WA, 98003At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from variedbackgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons withdisabilities are strongly encouraged to apply.The perks and benefits we’ll provide you*:Competitive weekly pay - $21 per hourPaid on-the-job training – No previous automotive experience is requiredFlexible work schedule: No late evenings or holidaysPaid time off (PTO), and holiday payCompany provided uniforms and toolsTuition and certification assistance and access to a FREE online universityMedical and prescription drug coverage – with Health Savings Account contributionsDental, vision, and 401(k) retirement savings plans – 100% match up to 5%We promote from within – a commitment we are passionate aboutBack-up Child and Elder Care50% discount on Valvoline Instant Oil Change (VIOC) automotive services*Terms and conditions apply, and benefits may differ depending on location.What you’ll need to succeed:Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendationsEffective interpersonal and oral communication skillsInteracting with people face-to-faceEagerness to learn and growOccasionally lift up to 50 poundsWilling to be top-side technician cross-trainedHave full mobility and can work with your hands above your headCan stand for extended periods of time and climb stairsComfortable working in a non-climate-controlled environmentThis role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructionsEnglish fluency in reading, writing, and speakingHow you’ll advance in your career:At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more andto hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fairand honest values, we’re here to help you reach every milestone.*Terms and conditions apply, and benefits may differ depending on locationValvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.