Customer Service Advisor

bet365 Group; Denver, Northern (CO, KY); Hybrid; USD 49,000 - 54,000; Full time

Benefits offered by this job

Health & Wellness plans

33 days PTO per year

401(k) with company match

Annual Bonus Plan

Job summary

bet365 Group in Denver is hiring Customer Service Advisors to join our US hub on a full-time basis. The role involves engaging with customers via live chat, phone, and email, resolving inquiries, and upholding licensing requirements.

Training spans 8 weeks, with growth opportunities and a strong promotion-from-within culture. The starting wage is $23.76 per hour, rising to $24.66 after training, plus benefits including company-paid healthcare, annual bonus, 401(k) with company match, and 33 paid

Qualifications

• Tech-savvy with ability to use various technologies to investigate, communicate and resolve customer inquiries.
• Excellent written and verbal communication skills.
• Active listener with ability to understand customer needs and provide tailored support.
• Customer-centric mindset with passion for delivering outstanding service.
• Willingness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving to resolve challenges independently.
• Strong collaboration skills with team and individuals.
• Maintain compliance with licensing requirements as applicable.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Use internal tools to investigate and resolve inquiries, coordinating with departments as needed.
• Engage with customers via live chat, phone, and email with clear communications.
• Resolve customer requests and complaints promptly and courteously.
• Support internal initiatives that improve customer perception of our platform and services.
• Demonstrate knowledge of policies, procedures, and licensing to provide accurate information.
• Promote responsible gambling practices to customers.

Skills

Tech-savvy

Exceptional communication

Active listening

Customer-centric

Eagerness to learn

Meticulous attention to detail

Multitasking

Creative problem solving

Team collaboration

Licensing compliance

Tools

Internal tools

Job description

Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on September 7th.

Full-time

Closes 26/08/2026

We are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies.

This is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program. This foundation serves our promote-from-within culture and the various growth opportunities that our employees enjoy.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.76 per hour, pay increases to $24.66 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Preferred Skills and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Maintain compliance with individual licensing requirements according to regulations.

What you will be doing

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

• Strong Health & Wellness plans
• 33 days PTO per year
• 401(k) with company match
• Annual Bonus Plan

Life at bet365

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.