Customer Service Advisor

VIOC/GCOC; Ballwin (MO); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid on-the-job training

Flexible work schedule

Paid time off

Uniforms and tools provided

Tuition and certification assistance

Medical and prescription coverage

Dental, vision, and 401(k) retirement

Discount on services

Back-up Child and Elder Care

Job summary

Valvoline Instant Oil Change (VIOC) is seeking a Customer Service Advisor to greet customers, present oil change options, and upsell services based on vehicle inspections. You will be trained to communicate confidently with guests and to become an expert on our products, services, and company knowledge.

Join a role focused on creating lasting impressions, delivering excellent customer care, and growing with a team that values safety and quality work under the hood.

Qualifications

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
• Effective interpersonal and oral communication skills.
• Interacting with people face-to-face.
• Eagerness to learn and grow.

Responsibilities

• Present oil change options and additional services to customers.
• Use product knowledge to build loyal customers and improve satisfaction.
• Communicate effectively with guests and follow training to ensure quality service.
• Assist technicians and team to deliver a smooth customer experience.

Skills

Communication skills

Interpersonal skills

Guest service

English fluency

Willing to learn

Job description

What You’ll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lastingimpressions and build loyal customers by using product knowledge and services to present oil change options andadditional services. No matter your experience, our training program will prepare you to communicate successfullywith our guests and provide you with the skills and confidence to be exceptional under the hood. We will help youbecome an expert on our products, services, and company knowledge.

JOB LOCATION:

16012 Manchester Rd, Ellisville, MO, 63011

At VIOC, “It all starts with our people.”

Creating a diverse and welcoming workplace with team members from variedbackgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons withdisabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Competitive weekly pay -
• $18.25 per hour
• Paid on-the-job training – No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage – with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
• We promote from within – a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you’ll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions
• English fluency in reading, writing, and speaking

How you’ll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! to learn more andto hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fairand honest values, we’re here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email

to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.