Customer Service Advisor

Power Systems West; Aurora (CO); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Discretionary year-end bonus

Medical, Dental, Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

401k plan

Employee Assistance Program

Paid holidays and PTO

Job summary

Power Systems West in Aurora, CO is seeking an experienced Customer Service Advisor to provide outstanding service, schedule and dispatch technicians, and process warranty claims.

You will work with the service team to grow existing business, handle walk-ins, and coordinate with accounting for billing while maintaining our commitment to safety and ethical integrity.

Qualifications

• Experience with warranties is preferred.
• Experience with Premier operating system is preferred.
• Excellent computer knowledge/skills.
• Strong communication, phone and customer service skills.
• Flexible and able to multi-task in a fast-paced team environment.
• Must be detail oriented and accurate in data input.
• Ability to lead when needed in technician and client meetings.

Responsibilities

• Schedule and dispatch technicians for preventive maintenance, planned repairs, and emergency maintenance within set response times.
• Receive customer calls and emails requesting service and prioritize scheduling.
• Strategically schedule work to optimize technician skills and minimize drive time.
• Coordinate with Accounting & Billing to resolve billing issues for services.
• Create purchase orders for scheduled service work to ensure parts availability and accurate billing.
• Write service repair quotes for customers.
• Review work orders for accuracy before scheduling.
• Assist with after-hours On-call dispatching on a rotating basis.

Skills

Warranty knowledge

Premier OS

Computer proficiency

Communication

Multitasking

Detail oriented

Data entry

Team leadership

Job description

Job Details

Job Location: Aurora - Aurora, CO 80010

Salary Range: $24.00 - $32.00 Hourly

Job description:

Power Systems West prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully complete a DMV check, drug screening, and background check. We would like to thank candidates who submit their interest for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

Power Systems West has sold and serviced small engines and generators throughout the Western United States since 1955 through five locations and a network of more than 500 dealers. Power Systems West locations include Portland, Oregon, Boise, Idaho, Seattle, Washington, Salt Lake City, Utah, and Denver Colorado. All locations offer 24/7 emergency service for power failures and unplanned outages.

Visions and Values

• Champion Safety & Well-Being
• Act with Ethical Integrity
• Pursue Excellence in Craft
• Lead Humbly and Confidently
• Power in Teamwork; Strength in Diversity

Our Aurora Service Team is part of our larger Service Organization that is made up of 5 teams, 40+ technicians and maintains over 6,000 generator maintenance contracts. Our customers, field technicians and service management team rely heavily on the support of our team of service coordinators. Power Systems West maintains a strong culture of team collaboration that is foundationally built on our Core Values and Guiding Principles. We never cut corners on Safety and put Integrity first always. We are looking for team members to embody these principles and want to invest in their own future by growing with us.

Our Power Systems division is seeking an experienced Customer Service Advisor in Aurora, CO to provide excellent customer service, generate new business, develop and maintain existing business, and process warranty claims as well as assisting customers during walk-ins.

Duties and Responsibilities:

• Schedule and dispatch technicians’ time efficiently for preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times
• Receive customer calls and emails requesting service. Prioritize and schedule service, as appropriate.
• Schedule work strategically, to make the best use of Technician skill levels and minimize drive time between jobs
• Coordinate with Accounting & Billing teams to resolve any billing issues for services provided
• Populate purchase orders for scheduled service work, to ensure parts team orders and supplies necessary parts for technicians and that accurate billing can be generated
• Write service repair quotes for customers
• Review work orders for accuracy (parts, labor, etc.) prior to scheduling
• Assist with after hours On-call dispatching on a rotating basis – covering a one week period, in rotation with other team members.

Experience and Skills:

• Experience with warranties, preferred
• Experience with Premier operating system, preferred
• Excellent computer knowledge/skills,
• Strong Communication, Phone and Customer service skills
• Flexibility, capable of multi-tasking, and ability to work in a fast-paced team environment
• Must be detail oriented
• Accuracy in data input
• Providing excellent customer service when working with the team and our clients
• Ability to step in and lead when needed technician meetings and client meetings

Compensation and Benefits:

Pay range for this role is $24.00-$32.00 per hour.

• Opportunity for a discretionary year end bonus.
• In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

Power Systems West is an Equal Opportunity/Affirmative Action employer and Supports a Drug-Free Workplace Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.