Customer Service Advisor

Idahoan Foods, LLC; Aberdeen (SD); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Company truck

Training and development

Competitive benefits package

Job summary

RDO Equipment Co. Aberdeen is seeking a Customer Service Advisor to build strong relationships with customers in the local territory and support equipment solutions. This role blends a sales mindset with technical curiosity to keep customers operating smoothly and to grow business.

You will drive maintenance services, parts, and extended solutions while representing the company professionally on-site. Training and benefits accompany a base salary with commissions and a company truck.

Qualifications

• Customer-focused with strong relationship-building abilities.
• Comfort with sales-focused conversations and solutions.
• Clear and effective communication with customers and teams.
• Willingness to learn product knowledge and basic tech info.
• Ability to collaborate with internal teams for customer success.

Responsibilities

• Build strong customer relationships across the assigned territory.
• Drive product support sales, maintenance services, parts, and warranties.
• Deliver tailored customer solutions backed by product knowledge.
• Represent the company on-site and assist with on-equipment needs.
• Collaborate with internal teams and participate in training sessions.
• Communicate clearly and build trust with customers and colleagues.
• Maintain professionalism and teamwork in all interactions.
• Demonstrate strong work ethics, reliability, and problem-solving.
• Verify work authorization and compliance for customers in the U.S.

Skills

Customer relationships

Sales mindset

Communication

Technical aptitude

Team collaboration

Job description

If you're passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you'll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you'll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What's In It For You:

• Average $80,000-$100,000 your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO's benefits page.

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

The RDO Equipment Co. Aberdeen store is in our Midwest Agriculture division, which sells and services John Deere agriculture machinery and parts. One of five stores in South Dakota, RDO's Aberdeen location primarily serves crop and livestock farmers in the surrounding areas. These individuals do the important work of feeding the world and value the partnership RDO provides from this location.

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Diverse product lines:Both agriculture and construction equipment.
• Supportive environment:Our team is committed to helping one another.
• New shop expansion:We've recently updated our shop with new square footage and equipment.
• Connected team environment:We get along great in Aberdeen and regularly get together outside of work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.