Customer Service Administrator - Entry Level

Shop LC; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Shop LC is seeking an entry-level Customer Service Administrator in Austin to resolve inquiries and use AI-powered tools to speed resolutions and improve satisfaction. You will gain exposure to fraud review, chargeback handling, and cross-functional collaboration with Operations, Sales, Finance and IT.

The role emphasizes empathy, organized processes, and proactive problem-solving in a fast-paced environment.

Qualifications

• Bachelor's or Master's degree in business, communications, information systems or related field.
• Strong communication and interpersonal skills.
• Interest in learning various aspects of business operations and AI tools.
• Highly organized and collaborative mindset.

Responsibilities

• Deliver unreasonably hospitable service across all customer touchpoints.
• Learn and contribute to call center operations by improving interactions and reducing resolution time, while tracking CSAT, FCR, AHT, ASA.
• Identify opportunities to delight customers beyond standard procedures.
• Gain hands-on experience in fraud review, chargeback handling, returns and cancellation analysis, and delivery concerns.
• Collaborate with Operations, Sales, Finance and IT to resolve complex issues.
• Assist in training and fine-tuning AI tools by tagging feedback and analyzing gaps.
• Document and maintain customer records with accuracy in internal systems.
• Support continuous improvement by sharing customer feedback insights.

Skills

Communication skills

Interpersonal skills

Organized

Curiosity with AI tools

Education

Bachelor's or Master's degree in Business/Communications/Information Systems

Job description

Customer Services Administrator - Entry Level

We are a forward‑thinking organization committed to delivering unreasonable hospitality — going above and beyond to create extraordinary, personalized experiences for our customers. Powered by AI‑driven tools and a culture of service excellence, we empower our teams to solve problems creatively and meaningfully. We’re looking for passionate new graduates ready to drive change and innovation in customer experience.

Job Summary

As an Entry Level Customer Service Administrator, you will be at the heart of our customer experience operation. You’ll resolve inquiries, identify pain points and use AI‑powered tools to improve resolution speed and satisfaction. This role also includes exposure to specialized areas like fraud review, chargeback handling and working with cross‑functional teams. If you’re someone who cares deeply about people and believes in offering more than what’s expected, this is for you.

Key Responsibilities

• Deliver exceptional, unreasonably hospitable service across all customer touchpoints.
• Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA).
• Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service.
• Gain hands‑on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, product and delivery related concerns, Call Centre KPI / CSAT/FCR/AHT.
• Collaborate with departments like Operations, Sales, Finance and IT to resolve complex issues.
• Assist in training and fine‑tuning AI tools (chatbot, CRM, by tagging feedback, analyzing gaps and suggesting improvements).
• Document and maintain customer records with accuracy using internal platforms.
• Support continuous improvement by sharing insights from customer feedback and helping refine workflows.

Requirements

• Master's or bachelor’s degree in business, Communications, Information Systems or a related field.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional service and solving problems empathetically.
• Interest in learning various aspects of business operations.
• Curiosity and comfort working with digital and AI tools.
• Highly organized and collaborative mindset.
• Eagerness to contribute to a high‑impact, fast‑paced environment.

What We Offer

• Full onboarding and training in customer service and AI tools.
• Hands‑on exposure to omni‑channel operations.
• Opportunities to lead projects that create surprise and delight moments for customers.
• Mentorship from leaders across departments.
• Career growth into customer experience, operations sales or marketing roles.
• A supportive, inclusive and innovative work culture with a focus on excellence.