Customer Service Administrator

PedrosVacations; Seattle (WA); Remote; USD 42,000 - 54,000; Full time

Job summary

PedrosVacations is seeking a dependable Customer Service Administrator to support customers remotely. You'll handle questions, updates, scheduling, and general service needs in a flexible, fully remote environment, with structured training provided.

You will coordinate communications, maintain records, and guide customers through reservations and planning details. No prior experience required; training and ongoing support are provided to help you excel in a fast-paced, organized role.

Qualifications

• Professional and comfortable communicating with customers.
• Organized and detail-oriented mindset.
• Reliable with follow-through and able to manage multiple requests.

Responsibilities

• Respond to customer questions and service requests.
• Gather and organize important customer information.
• Coordinate schedules, confirmations, and follow-up.
• Maintain accurate notes and account records.
• Provide updates and next-step information.
• Assist with changes, adjustments, or special requests.
• Research options when additional information is needed.
• Support reservation-related details when applicable.
• Help organize accommodations, transportation, activities, or itinerary information.
• Make sure customer requests stay organized from beginning to completion.

Skills

Customer communication

Organized and detail-oriented

Reliability and follow-through

Multitasking

Remote work self-motivation

Research and problem-solving

Adaptable to changes

Learning new systems

Tools

Email tools

Job description

Customer Service Administrator

Remote | Flexible Schedule | Training Provided

Position Overview

We're looking for dependable, organized individuals to support customers with questions, updates, scheduling, and general service needs in a remote environment.

As a Customer Service Administrator, you'll help manage communication, maintain accurate records, coordinate important details, and make sure customer requests are handled efficiently. Some responsibilities may also involve reservation support, itinerary details, accommodations, transportation, or other planning-related arrangements.

This role is ideal for someone who enjoys helping people, solving problems, and keeping information organized behind the scenes.

Previous experience is not required. Training and ongoing support are provided.

What You'll Do

• Respond to customer questions and service requests
• Gather and organize important customer information
• Coordinate schedules, confirmations, and follow-up
• Maintain accurate notes and account records
• Provide updates and next-step information
• Assist with changes, adjustments, or special requests
• Research options when additional information is needed
• Support reservation-related details when applicable
• Help organize accommodations, transportation, activities, or itinerary information
• Make sure customer requests stay organized from beginning to completion

What We're Looking For

You may be a strong fit if you are:

• Professional and comfortable communicating with customers
• Organized and detail-oriented
• Reliable with follow-through
• Able to manage multiple requests
• Comfortable using email, apps, and online systems
• Self-motivated in a remote environment
• Willing to research and problem-solve
• Adaptable when priorities or plans change
• Comfortable learning new systems and processes
• Focused on delivering a positive customer experience

Experience in customer service, administration, hospitality, scheduling, reservations, sales support, or client relations can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training and onboarding
• Ongoing team support
• Access to digital tools and resources
• Experience in customer support and coordination
• Exposure to reservation and planning processes
• Opportunities to build communication, organization, and service skills
• Growth potential based on performance and consistency

This Role May Be a Good Fit If You

Enjoy helping people find answers.

Like keeping information and schedules organized.

Are comfortable following up on outstanding details.

Enjoy researching options and comparing information.

Prefer a role that combines customer interaction with administrative work.

Are interested in customer service, hospitality, reservations, or planning support.

Location Eligibility

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

Hiring Process

Selected applicants will be invited to a live interview where we'll review the company, position responsibilities, compensation structure, training, available support, and next steps.

Candidates will also have the opportunity to ask questions about the role during the interview.