Remote Client Support Specialist

PedrosVacations; Allentown (Lehigh County); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Structured training

Job summary

PedrosVacations is seeking a Remote Client Support Specialist to assist clients with questions, updates, scheduling, and general service needs in a fully remote setting.

You will help ensure clear communication, follow through on details, and move client requests forward smoothly. Training and ongoing support are provided, with responsibilities that may include reservation support and planning-related information.

Qualifications

• Strong communication with clients and colleagues.
• Excellent organizational and detail-oriented approach.
• Ability to manage multiple requests and priorities.

Responsibilities

• Respond to client questions and support requests.
• Gather important information and preferences from clients.
• Coordinate schedules, confirmations, and follow-up.
• Maintain accurate client notes and records.
• Assist with changes, special requests, or adjustments.
• Research information when additional options are needed.
• Support select reservation or itinerary-related details.
• Keep each client experience organized and on track.

Skills

Communication

Organization

Attention to detail

Customer service

Remote work

Time management

Tools

Email tools

Online systems

Reservation tools

Job description

Remote Client Support Specialist

Remote | Flexible Schedule | Training Provided

About the Role

We're looking for dependable, organized individuals to support clients with questions, updates, scheduling, and general service needs in a fully remote environment.

As a Remote Client Support Specialist, you'll help keep communication clear, follow up on important details, and make sure client requests move forward smoothly. Some responsibilities may also involve reservation support, accommodations, transportation details, activities, or other planning-related information.

This role is a good fit for someone who enjoys helping people, staying organized, and providing reliable support from beginning to end.

Previous experience is not required. Training and ongoing support are provided.

What You'll Do

• Respond to client questions and support requests
• Gather important information and preferences
• Coordinate schedules, confirmations, and follow-up
• Provide clear updates and next-step guidanceMaintain accurate client notes and records
• Assist with changes, special requests, or adjustments
• Research information when additional options are needed
• Support select reservation or itinerary-related details
• Help keep each client experience organized and on track

What We're Looking For

You may be a strong fit if you are:

• Professional and comfortable communicating with clients
• Organized and detail-oriented
• Reliable with follow-through
• Able to manage multiple requests
• Comfortable using email, apps, and online systems
• Self-motivated in a remote environment
• Adaptable when priorities change
• Resourceful and solution-focused
• Willing to learn new tools and processes

Experience in customer service, administration, hospitality, scheduling, reservations, or client support can be helpful, but it is not required.

What the Role Offers

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools and systems
• Experience in client service and coordination
• Exposure to reservation and planning processes
• Opportunities to strengthen communication and organizational skills

Location Eligibility

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

Hiring Process

Selected applicants will be invited to a live interview where we'll review the company, role responsibilities, compensation structure, training, support, and next steps.

Candidates will also have time to ask questions about the position.