Customer Service Administrator

Rental Relocation, Inc.; Roswell (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Rental Relocation, Inc. in Roswell, GA is seeking a Corporate Housing Administrator to manage property readiness and customer care. The role supports guest communication, service coordination, and unit set ups/breakdowns.

The position emphasizes accurate record-keeping, vendor management, and a service-oriented approach in a fast-paced environment.

Qualifications

• 1–3 years of experience in hospitality, customer service, housing services or related field preferred.
• Exposure to a B2B service environment or corporate clients is a plus but not required.
• Interest in corporate housing, relocation services, hospitality, or housing operations.

Responsibilities

• Handle regular email communication with guests.
• Process service requests with guests & suppliers using the work order system.
• Coordinate arrivals and departures with clients/guests.
• Track notices to vacate with guests & suppliers.
• Monitor guest experience surveys and Google Reviews.
• Oversee vendor coordination for unit set ups and breakdowns.
• Assist with cost entry for utilities, furniture and services.
• Support accounting tasks like gathering receipts for statements.

Skills

Customer service

Hospitality

Communication

Organization

MS Office

Fast-paced environment

Education

High School Diploma

College degree preferred

Tools

Work order system

Web-based systems

Job description

Rental Relocation is a Corporate Housing Company that offers fully furnished apartments, homes and hotels to business travelers and US Government and Military. The Corporate Housing Administrator is responsible for the property readiness and care of our customers. This position is ultimately responsible for ensuring the quality of our customer experience.

Job Responsibilities and Duties

Client Customer Service

• Regular email contact with guests via Tasks
• Processes service request with guests & suppliers using work order system
• Arrival & Departure Coordination with clients/guests
• Tracking of Notice to Vacate (NTV) with guests & suppliers
• Tracking of guest experience surveys and Google Reviews
• Tracking of hotel folios & private rental web-based booking summaries

Unit Set Ups

• Manage vendors for inspections, to set up furniture, housewares, utilities and more
• Enter direct costs for utilities, furniture & other services

Unit Breakdowns

• Manage vendors for inspections, to remove furniture, housewares, utilities and more
• Negotiates damages billing/services/costs with suppliers
• Manage unit move out process & verify for accuracy

Accounting

• Assist with gathering receipts for the credit card statements and complete any necessary follow-up

Job Requirements

Qualifications & Experience

• One (1) to three (3) years of experience in hospitality, customer service, housing services, property management, or a related field preferred.
• Exposure to a B2B service environment or corporate clients is a plus but not required.
• Interest in corporate housing, relocation services, hospitality, or housing operations.
• Strong organizational skills with attention to detail and follow-through.
• Clear written and verbal communication skills with a professional, service-oriented approach.
• Ability to multitask, meet deadlines, and adapt in a fast-paced environment.
• Proficiency with Microsoft Office and comfort navigating web-based systems; willingness to learn new platforms.

Education

• High School Diploma required; college degree preferred.
• Training/mentoring opportunities in a supportive, fun work environment

Working Conditions

• In office
• Schedule is 9 to 5 EST, Monday through Friday
• Occasional weekends and after-hours support as needed

About Us

Rental Relocation, Inc. is a corporate housing provider based in Roswell, GA. For over 30 years, Rental Relocation has streamlined the process of providing temporary furnished housing for employees by providing an array of housing options from hotels, corporate apartments and private rentals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Rental Relocation, Inc. is an equal-opportunity employer.