Customer Service Administrative Professional

SAFEbuilt; Chambersburg (Franklin County); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off

401K plans

Job summary

SAFEbuilt is seeking a Customer Service Administrative Professional in Chambersburg, PA to interface with customers, manage building department needs, and track permits through the full cycle. The role emphasizes organized data handling, coordination with plans examiners and inspectors, and independent judgment on varied duties.

Qualifications include 2+ years in admin/customer service, MS Office proficiency, and knowledge of permitting processes.

Qualifications

• 2+ years of administrative/customer service experience.
• Building/construction knowledge preferred.
• Permitting and/or municipal experience is a plus.
• ICC Permit Technician Certification is a plus.

Responsibilities

• Interfacing with all customers to service their building department related needs.
• Issuing and/or tracking permits through the permitting process, beginning with application acceptance, plan review, inspections and permit closure.
• Establishing and maintaining systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material is maintained in an organized fashion.
• Working with plans examiners and inspectors throughout the company to develop and ensure consistent processes.
• Perform a variety of duties requiring use of independent judgment and technical knowledge.

Skills

Microsoft Office

Permitting software

Tools

Permitting software

Job description

Job Location

Chambersburg, PA

SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each team member values integrity, improvement, service, teamwork, and respect. These core values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community.

Job Responsibilities

We are currently seeking a talented and experienced Customer Service Administrative Professional to join our team of professionals.

• Interfacing with all customers to service their building department related needs.
• Issuing and/or tracking permits through the permitting process, beginning with application acceptance, plan review, inspections and permit closure.
• Establishing and maintaining systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material is maintained in an organized fashion.
• Working with plans examiners and inspectors throughout the company to develop and ensure consistent processes.
• Perform a variety of duties requiring use of independent judgment and technical knowledge.

Skills / Knowledge

• Possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele.
• Good time management, organization, telephone, attention to detail, and people skills.
• Must be able to perform multi-task operations with frequent interruptions.
• Excellent Microsoft Office Skills and permitting software experience are a must.

Education / Experience

• 2+ years of administrative/customer service experience required.
• Building and/or construction knowledge or background preferred.
• Permitting and/or municipal experience is a plus.
• ICC Permit Technician Certification is a plus.

Compensation & Benefits

Hourly rate: $20-$22/hour. SAFEbuilt pays competitive wages and has a comprehensive benefit offering. Benefits include health, dental, vision, life, and disability insurances, paid holidays, paid time off, matching 401K Plans, wellness programs, and more. SAFEbuilt is committed to career progression through paid training and step increases for additional certifications and licenses.

SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.

If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or you may call us directly on 970-292-2200.