Customer Service & Admin Coordinator

Socket.dev; Georgia; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

2 remote days per week

Half day Fridays

State‑of‑the‑art office in Kennesaw,GA

Industry competitive compensation

Generous benefits package (health, etc

401k with generous employer match

Paid Vacation & Holidays

Profit Sharing

Tuition Reimbursement

Job summary

KNAPP in Georgia is seeking a Customer Service Coordinator to keep the Customer Service team running smoothly. The role blends administrative duties, calendar management, and light financial tasks to support the team and upper management.

On-site, full-time with some flexibility, the position requires strong multi-tasking, excellent communication, and a proactive, solutions-focused mindset. Responsibilities include reporting, file management, scheduling of CS SVP, and liaison with Marketing and

Qualifications

• Bachelor's degree in Business Administration or related field preferred or equivalent combination of education, experience and training.
• 2+ years direct experience in customer service or executive administrative/assistance support role
• Familiarity with office management systems and best practices
• Excellent time management skills and ability to handle multiple priorities
• Strong attention to detail and problem-solving abilities
• Clear and professional written and verbal communication
• Advanced organizational and planning abilities, especially for management scheduling
• Proficiency in Microsoft Office Suite
• SAP experience is a plus but not required
• Ability to work independently and as part of a team
• Willingness to travel occasionally if needed (rarely)
• Eagerness to learn and develop new skills

Responsibilities

• Generate, prepare, and maintain regular reports for the team
• Create and update customer files and active client lists
• Support and follow up ACM
• Maintain accurate resource files
• Take clear, organized notes during meetings for follow-up and tracking, define action items
• Provide administrative support to upper managers, helping complete key tasks and projects
• Assist in scheduling and calendar management of CS SVP
• Liaison for Knapp US Customer Service organization for Marketing and Team Event management in alignment with Local & Global Teams.
• Initiate and manage purchase orders in SAP (as applicable)
• Set reminders and follow‑up with managers regarding reconciliation of expense and time reports (SAP, Concur)
• Follow‑up HR with recruiting activities and coordinate CS onboarding tasks for new hires
• Organize and schedule team trainings, meetings, and appointments
• Handle sensitive and confidential information with discretion
• Improve and coordinate office procedures and systems for better efficiency
• Respond professionally to emails, phone calls, and in‑person inquiries
• Travel on rare occasions as needed to support business or team needs
• Contribute to team success by completing related tasks as needed
• Perform all other duties as assigned

Skills

Time management

Communication

Organizational skills

Team collaboration

Education

Bachelor’s degree in Business Administration or related field

2+ years experience in customer service or executive administrative support

Tools

Microsoft Office Suite

SAP

Job description

KNAPP in Georgia is seeking a Customer Service Coordinator to keep the Customer Service team running smoothly. The role blends administrative duties, calendar management, and light financial tasks to support the team and upper management.

On-site, full-time with some flexibility, the position requires strong multi-tasking, excellent communication, and a proactive, solutions-focused mindset. Responsibilities include reporting, file management, scheduling of CS SVP, and liaison with Marketing and