Customer Service Admin

Crane Company; Auburn (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Crane Aerospace & Electronics in Auburn, CA is seeking a Customer Service Administrator to support sales by handling quotes, orders, data entry, and warranty returns, coordinating with account managers and regional sales managers.

You will work across departments to ensure on-time delivery, export compliance, and accurate forecasting in the ERP system, maintaining strong customer relationships and proactive problem solving.

Qualifications

• 2–5 years of customer service experience with ERP exposure.
• Understanding of export regulations and contract terms.
• Experience with order processing and data entry.
• Ability to work cross-functionally across departments.

Responsibilities

• Review and negotiate customer purchase orders for compliance; manage internal flow-down of specs, quality requirements and terms.
• Enter and interpret purchase order requirements in the ERP; provide acknowledgements, respond to RFQs, support Accounts Receivable with past-due issues.
• Build and maintain strong customer relationships through regular communication, shipment status updates, dispute resolution, and warranty processing.
• Administer customer web portals, manage debit/credit transactions, corrective actions, and ensure accurate forecasting in ERP.
• Validate customer scorecards, resolve discrepancies, and collaborate with operations to drive on-time delivery while ensuring export compliance.
• Deliver excellent customer service, support continuous improvement (KPIs, standard work, problem solving), train team members, and perform additional tasks assigned by management.

Skills

ERP proficiency

Customer service

Communication skills

Microsoft Office

Education

High School Diploma

Tools

Oracle

ERP system

Job description

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics' Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics.

Job Summary:

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Customer Service Administrator Essential Functions:

• Review and negotiate customer purchase orders for compliance with company, export, and Government regulations; manage internal flow‑down of specifications, quality requirements, and terms and conditions.


• Enter and interpret purchase order requirements in the ERP system, provide timely acknowledgements, respond to RFQs, and support Accounts Receivable with past‑due issues.


• Build and maintain strong customer relationships through regular communication, shipment status updates, dispute resolution, and timely processing of warranty returns.


• Administer customer web portals, manage debit/credit transactions, corrective actions, and ensure accurate forecasting is captured in ERP to support demand and sales planning.


• Validate customer scorecards, resolve discrepancies, and collaborate with operations to drive strong on‑time delivery performance while ensuring export compliance.


• Deliver excellent customer service, support continuous improvement (KPIs, standard work, problem solving), train team members, and perform additional tasks assigned by management.

Minimum Qualifications:

Experience: 2-5 years of applicable Customer Service work experience

Knowledge:

Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions

Skills/Abilities:

Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email

Education/Certification:

High School Diploma

Eligibility Requirement:

This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

• Oracle Experience


• Aerospace Manufacturing Experience


• Associates or bachelor's degree

Top Benefits:

As a team member at Crane Aerospac