Customer Service Account Manager II

Atkore; Fort Worth (TX); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401(k)

Paid Time Off

Paid holidays

Leave required under federal, state,or

Job summary

Atkore in Fort Worth, TX is seeking a Customer Service Account Manager II to manage the order process, drive on-time delivery, and enhance the customer experience across the company.

Reporting to the Customer Service Manager, you will coordinate with sales agents and cross-functional teams, handle inquiries, process orders, and contribute to KPI improvements while growing within a lean manufacturing environment.

Qualifications

• 5+ years of experience in a sales or customer facing role.
• 1+ years of customer service experience in the lean manufacturing space.
• Experience working directly with CRM software required.
• Experience in lean manufacturing or business system-based company is preferred.
• High School diploma or equivalent certificate required. Bachelor’s degree preferred.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with JD Edwards and Salesforce.com is a plus.
• Excellent oral and written communication skills.
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem‑solving skills.

Responsibilities

• Enter, track, and invoice orders; release material for shipment.
• Maintain heavy communication with sales agents to handle orders and inquiries.
• Coordinate with demand planning, pricing, traffic, quality, and AR to improve on-time delivery.
• Manage regional territory and agent standard processes to improve the customer experience.
• Report on KPIs related to your territory.
• Review traffic reports for the territory.
• Assist Manager with Month End Closing.
• Assist with Desk Coverage.

Skills

Customer service

CRM software

Microsoft Office

Communication skills

Relationship building

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

JD Edwards

Salesforce.com

Job description

Who we are

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Job Overview

We are currently looking for a Customer Service Account Manager II to be based out of our Fort Worth, TX facility. Reporting to the Customer Service Manager, this person will manage the order process while driving on time delivery and improving the customer experience across Atkore.

Responsibilities

• Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment.
• Heavy communication (via email and telephone) with sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner.
• Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery.
• Manage Regional Territory and agent standard processes to improve the customer experience.
• Manage and report out on relevant KPIs related to your territory.
• Review traffic reports for the territory.
• Assist Manager with Month End Closing.
• Assist with Desk Coverage.

Qualifications

• 5+ years of experience in a sales or customer facing role.
• 1+ years of customer service experience in the lean manufacturing space.
• Experience working directly with CRM software required.
• Experience in lean manufacturing or business system-based company is preferred.
• High School diploma or equivalent certificate required. Bachelor’s degree preferred.
• Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point).
• Experience with JD Edwards and Salesforce.com is a plus.
• Excellent oral and written communication skills.
• Ability to work independently and/or with little supervision in a team environment.
• Proven ability to build strong relationships with customers.
• Strong problem‑solving skills.

Within 3 months, you’ll

• Complete Atkore’s onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore’s mission and strategic plan.
• Participate in a Kaizen with a cross‑functional team to drive process improvement.
• Perform basic order inquiry, entry, and order follow‑up activities.

Within 6 months, you’ll

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the department's daily KPI metrics.
• Audit shipments for on‑time delivery and reconcile inventory and pricing discrepancies.
• Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.

Within 12 months, you’ll

• Manage multiple territories within a region while minimizing freight expenditures.
• Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
• Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.

Compensation

As of the date of this posting, a good faith estimate of the current pay for this position is $46,000 - $63,000. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law