Customer Service Account Manager

KYOCERA AVX Components Corporation; Fountain Inn (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

KYOCERA AVX Components Corporation is seeking a Customer Service Representative in Fountain Inn, South Carolina. This role involves managing customer accounts, processing orders, and ensuring excellent service. Preferred qualifications include a Bachelor's degree and strong communication skills. Responsibilities encompass building relationships with customers and distributors, preparing quotations, and handling customer requests efficiently. The position may require overtime and a detail-oriented approach to meet the demands of a dynamic environment.

Qualifications

• Strong communication skills with internal personnel and customers are required.
• Must be detail oriented and ability to function under pressure.
• Experience in customer service and sales support is advantageous.

Responsibilities

• Build relationships with representatives, distributors, and customers.
• Prepare orders and perform order entry functions.
• Answer customer requests for larger tier accounts.
• Prepare and review customer returns within specified time.
• Compile information for reports required by customers.

Skills

Strong communication skills

Detail oriented

Telephone and email etiquette

Education

4 year Bachelor’s degree preferred

Associate’s degree with relevant experience

Job description

With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This includes pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.

DUTIES & RESPONSIBILITIES

• Build relationships with representatives, distributors and customers.
• Prepare orders and perform order entry functions, encompassing all functions and capabilities of the CRT and order processing system, whether manual or EDI.
• Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
• Prepare, review and disposition customer returns within specified time period.
• Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
• Provide delivery information on new and existing orders, offering accurate potential part substitutions.
• Promote sales of on‑hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.
• Review and disposition debit and credit requests submitted by customers directly or indirectly through KAVX Account Department within allotted time.
• Prepare and participate in customer visits for related accounts as required.
• Compile information necessary to provide reports as required by customer and/or management.
• Notify or inform supervisor and management on problems and opportunities via activity reports.
• Train representatives, distributors and customers on KAVX system, policies, procedures, etc.
• Monitor and report on customer forecast, demand pull and consignment functions.
• Monitor distribution inventory within KAVX guidelines.
• Monitor contract pricing online as well as reports generated by pricing discrepancies.
• Verify ship and debits in conjunction with the accounting department.

PREFERRED QUALIFICATIONS

• 4 year Bachelor’s degree preferred, or Associate’s degree with relevant experience.
• Possess strong communication skills with internal personnel, sales representatives and customer required.
• Foster good business relations using excellent telephone and email etiquette.
• Must be detail oriented and have the ability to function under pressure in an ever‑changing environment.
• Work overtime as required.

EEO Statement

Kyocera‑AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.