Customer Service / Account Management Support (Part-Time/Full-Time)

Interactive Touchscreen Solutions I; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Interactive Touchscreen Solutions I is seeking an Account Management Support professional to maintain strong B2B client relationships and ensure customer needs are addressed promptly in collaboration with the Outside Sales team.

Daily duties include client communication, follow-ups, and proactive engagement. This in-office role rewards organized, decisive individuals who value accountability and teamwork for customer success.

Qualifications

• Ability to manage multiple priorities simultaneously.
• Customer-first mindset with relationship focus.
• Good judgment to prioritize tasks and follow through.
• Strong phone communication and professional demeanor.
• Excellent organization and attention to detail.
• Experience in customer service, sales support, or account management.

Responsibilities

• Communicate with B2B clients and perform follow-ups.
• Proactively engage clients when attention is needed.
• Maintain strong client relationships and coordinate with Outside Sales.
• Address customer needs promptly and thoughtfully in daily operations.

Skills

Prioritization

Customer-first mindset

Decision making

Phone communication

Organization

Customer service experience

Job description

Job Description

Does this sound like you?

• Are you able to strike up a conversation with anyone and they instantly open up to you?

• Are you the go-to person that others rely on to help, fix, or diffuse a situation?

• Are you the one that remembers details, follows up, and makes sure nothing falls through the cracks?

• When someone presents a problem, do you instantly list off all the possible ways to fix it?

• Are you always managing multiple tasks and responsibilities at the same time, but have to decide what's most important in the moment to ensure it all gets done?

• Do you take pride inbeing dependable and following through on what you say you’ll do?

If that resonates with you, your experience managing responsibilities and solving problems could make you a great fit for our Account Management Support team.

The ideal candidate is comfortable being trusted to make sound day-to-day decisions in the best interest of the customer—while knowing when to collaborate, ask questions, and use the experience of the team around them.

About the Role

This is an in-office position supporting an established book of B2B clients in partnership with the Outside Sales team. You’ll maintain strong client relationships, stay connected, and ensure customer needs are addressed promptly and thoughtfully.

Daily responsibilities include client communication, follow-ups, and proactive engagement when attention is needed. Priorities can shift quickly, so success comes from organization, good judgment, and knowing when to act independently versus when to collaborate with experienced team members.

This role is perfect for someone who wants togrow in account management or sales support, build meaningful B2B client relationships, and make a tangible impact on customer success.

What We’re Looking For

• Confidence handling multiple priorities at once

• A relationship-oriented mindset with a customer-first approach

• Uses good judgment to decide what to prioritize and ensures tasks are completed efficiently

• Strong communication skills, especially by phone

• Organization, follow-through, and attention to detail

• Professional experience in customer service, sales support, account management, or similar roles

This role is especially well-suited for professionals returning to the workforce, individuals transitioning from retail or customer-facing roles into B2B, or anyone whose life experience demonstrates responsibility, adaptability, and problem-solving.

Why You’ll Love This Role

• Established client base — not a full-cycle hunting role

• Supportive team environment with experienced professionals

• Meaningful customer relationships

• Trusted with responsibility and accountability for client outcomes

• A role where judgment and initiative matter