Account Manager

McGuckin Group LLC; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

McGuckin Group LLC is seeking an Account Manager to serve as the primary client contact, nurture relationships, and drive business growth. You will develop strategic plans, manage communications, and align delivery with client goals.

The role emphasizes data-driven decision making, cross-functional collaboration, and ensuring client ROI. A proactive, transparent communicator will thrive in this fast-paced environment.

Qualifications

• Experience in managing client accounts and building long-term relationships.
• Ability to develop strategic account plans and identify growth opportunities.
• Strong data interpretation to drive client outcomes.

Responsibilities

• Serve as single point of contact for clients, maintaining strong relationships.
• Develop strategic account plans and set growth targets.
• Communicate project status and gather client requirements.
• Identify upsell/cross-sell opportunities and negotiate terms.

Skills

Client relationship management

Business development

Data analysis

Sales support

Job description

Job Description

Job Description

Role: Account Manager

Who We Are: One of the fastest growing talent innovation firms, with amazing global clients, a fresh approach, and a roll up your sleeves culture.

What We Do: We build better leaders. We partner with organizations on aligning their strategy with their talent, developing their leaders at all levels, and creating more diverse workspaces. We are the Waze for strategy and talent. We know when to take the backroads and when to take the highway.

House Rule #1: Always speak the truth with kindness and care

The Challenge: Support a growing services company that serves a number of clients across a fast-paced, dynamic business

What You'll Do: This important role will be client facing and driving amazing experiences, sales and business development. Your deliverables are:

CLIENT RELATIONSHIP MANAGEMENT Serve the customer, be a single point of contact for client cultivating and maintaining strong relationships. Understanding the client's needs, goals, and preferences. Outcome: Making the client feel like they are the only person in the room ALWAYS.

BUSINESS DEVELOPMENT Developing strategic account plans to achieve client objectives. Setting clear goals and targets for account growth and retention. Identifying opportunities for upselling or cross-selling products and services. Outcome: Create client stickiness and generate repeat engagements.

CLIENT COMMUNICATION Regularly updating clients on the status of projects. Addressing client inquiries, concerns, and requests promptly and effectively. Providing clients with relevant information and solutions. Creating and managing the client engagement plan to build value add relationships for our clients. Outcome: Support and enable client realize their ROI. Help client navigate for successful outcomes. Build confidence, transparency and clarity within the client organization so there is no doubt of the importance of this work.

ACCOUNT GROWTH Identifying opportunities to expand the scope of services or developing strategies to engage in more work with existing clients. Gathering perspective from Delivery Partners and working collaboratively to offer solutions for future needs. Negotiating contracts, pricing, and terms with clients. Outcome: Increase revenue from existing accounts.

DATA ANALYSIS AND REPORTING Analyzing data related to client accounts to track performance and identify trends. Generating reports and insights to share with clients and internal stakeholders. Outcome: Using data to make informed decisions and recommendations.

CLIENT RETENTION AND ENGAGEMENT Developing retention strategies to ensure long-term engagements. Monitoring client satisfaction and taking proactive measures to address any issues. Conducting QBR sessions. Outcome: Client loyalty and stickiness

SALES SUPPORT Collaborating with the sales team to identify and pursue new business opportunities. Providing input on sales strategies and customer needs based on account insights. Assisting in the preparation of sales presentations and proposals. Outcome: Expand client base to new organizations or areas within existing clients.

CROSS FUNCTIONAL COLLABORATION Working closely with other teams in McGuckin Group e.g. Product Delivery, Marketing to meet client needs. Outcome: Ensuring that all internal teams are aligned in delivering a consistent and high-quality client experience.

DOCUMENTATION AND RECORD KEEPING Maintaining accurate records of client interactions, agreements, and communications within the CRM. Managing contracts, service level agreements (SLAs), and other relevant documents. Outcome: Well maintained data and traceability to protect our clients' data as well as our own interests.

PERFORMANCE METRICS Meeting or exceeding revenue targets and KPIs set. Monitoring and reporting on the financial health and profitability of client accounts. Outcome: Revenue and profit generation and healthy growth for the McGuckin Group.

What You'll Need to Succeed: Excitement and focus on great client experiences. You are a talented communicator with an