Customer Service - Account Coordinator - Hybrid

Great Northern Corporation; Appleton (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Paid vacation

Paid holidays

Profit sharing

401(k) with company match

Hybrid work after training

Job summary

Great Northern Corporation in Appleton, WI, is seeking a detail-oriented Customer Service professional to coordinate orders, shipping details, and invoicing for the Rollguard product line. You will partner with Account Managers and internal teams to ensure accuracy and timely delivery.

Qualifications include a Bachelor’s degree or 2–4 years of related experience, strong interpersonal and communication skills, and prior manufacturing or printing exposure is a plus.

Qualifications

• Bachelor’s Degree from four-year college or university, or two to four years related experience and/or training, or equivalent combination of education and experience.
• Excellent interpersonal and communication skills with a positive attitude.
• Prior experience in manufacturing or printing is a plus

Responsibilities

• Provide communication links between the customer, design, production, sales, and outside vendors.
• Manage all aspects of customer orders; including, but not limited to estimating, quoting, purchasing, order entry, building relationships, invoicing, managing inventory levels, and job costing
• This position does provide coverage for the Receptionist when on vacation or work breaks.
• Other duties, as assigned.

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor’s Degree or equivalent

2-4 years related experience

Job description

About Great Northern:

Founded in 1962, Great Northern is a local, privately-owned paper-based packaging manufacturer known for its secure, stable, and rewarding careers. We foster a collaborative, safe, clean, and enjoyable workplace where team members support and uplift each other.

Our team produces sustainable, eco-friendly products that reach national brands, influencing people’s daily lives.

At Great Northern, we are dedicated to making a positive impact on the lives of our team members, customers, and the communities we serve.

WHAT WE CAN OFFER YOU

In addition to excellent wages, Great Northern has a competitive benefits package including medical, dental, and vision; life insurance; paid vacation; paid holidays; profit sharing and 401(k) with company match. We also offer our employees a safe, clean, friendly environment and room for growth! This position is eligible for hybrid (in office/remote work) after training is completed. Training takes 3-6 months, and the hybrid schedule includes 2 days working from home and 3 days in the office.

SALARY

Negotiable based on experience.

REPORTS TO

Customer Service Manager

POSITION SUMMARY

Initiates, coordinates, and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and are correctly invoiced. Works with Account Managers to supply the Rollguard product line. Responsible for invoicing customers and addressing customer issues.

RESPONSIBILITIES

• Provide communication links between the customer, design, production, sales, and outside vendors.
• Manage all aspects of customer orders; including, but not limited to estimating, quoting, purchasing, order entry, building relationships, invoicing, managing inventory levels, and job costing
• This position does provide coverage for the Receptionist when on vacation or work breaks.
• Other duties, as assigned.

REQUIREMENTS

• Bachelor’s Degree from four-year college or university, or two to four years related experience and/or training, or equivalent combination of education and experience.
• Excellent interpersonal and communication skills with a positive attitude.
• Prior experience in manufacturing or printing is a plus

HOURS

Monday-Friday 7:30am - 4:30pm, typically 8-hour shifts with flexibility.