Customer Service - Account Coordinator

Great Northern Corporation; Brooklyn Park (MN); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Life insurance

PTO

Paid holidays

Profit sharing

401(k) with company match

Résumé du poste

Great Northern is seeking a Customer Service - Account Coordinator to support sales by processing orders and providing information to customers. This onsite role emphasizes accuracy, timely communication, and teamwork with production and warehouse staff.

The position offers competitive wages, comprehensive benefits, and growth opportunities within a private, established packaging manufacturer. A safe, friendly environment and room for advancement complement a stable career path.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal communication skills in person, on the phone, and in writing.
• Self-motivated with the ability to work with minimal supervision.
• Detail-oriented with accurate data entry and order processing.
• Ability to collaborate with sales, production, and warehouse teams.

Responsabilités

• Process orders received by mail, telephone, or in person.
• Provide price quotations for customers and account managers.
• Assist account managers and management with administrative tasks.
• Enter and review orders to determine total cost for customers.
• Follow up on orders to ensure on-time delivery.
• Investigate and resolve routine customer inquiries and issues.
• Route orders to appropriate departments for processing.
• Expedite urgent orders and communicate updates to customers.

Connaissances

Customer service

Microsoft Office

Attention to detail

Verbal communication

Team collaboration

Problem solving

Formation

High school diploma or GED

Outils

Microsoft Office

Excel

Description du poste

Customer Service - Account Coordinator

Why Great Northern

Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another.

Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.

Additionally, Great Northern is continually investing in upgrading or purchasing new, high-speed manufacturing equipment to maximize and increase capacity. Our employees have access to state-of-the-art technology and tools, enabling them to work more efficiently and effectively. These investments not only maximize our capacity and increase production, but also create more opportunities for our employees to learn and grow their careers.

What We Can Offer You

In addition to excellent wages, Great Northern has a competitive benefits package including medical; dental; life insurance; Paid Time Off (PTO); paid holidays; profit sharing and 401(k) with company match.
We also offer our employees a safe, clean, friendly environment and room for growth! Are you looking for a career with an established and stable company?

Pay/Schedule

• $24.00/hour minimum starting wage
• Monday – Friday: This is an onsite position

Under general supervision and following established procedures, the Customer Service - Account Coordinator is responsible for handling and following through on customers' requests for service and product information in support of sales activity. Processes orders for products received by mail, telephone, or personally from the customer or company employee.

Position Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

• Provides price quotations for customers, prospective customers, and account managers.

• Provides some administrative support for account managers and management.

• Writes, types, or edits orders, or enters data accurately into computer, to determine total cost for customer.

• Records or files copies of orders.

• Assists in ascertaining credit rating of customer.

• Checks inventory control and notifies stock control departments of orders that would deplete stock.

• Determines production routing of custom orders according to specifications and machine capabilities.

• Expedites "hot" orders.

• Initiates purchase requisitions.

• Routes orders to appropriate department for order processing.

• Follows up on orders to ensure delivery by specified dates.

• Computes price, discount, sales representative's commission, and shipping charges.

• Investigates and resolves routine requests and customer complaints.

• Confers with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.

• Attempts to sell additional merchandise to customer.

• Compiles statistics and prepares various reports for sales and management.

• Participates in periodic staff and management team meetings, as necessary.

• Work requires minimal supervision on projects and tasks.

• Performs a variety of miscellaneous tasks that may be assigned by management representatives from time to time.

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or general education degree (GED).

• A commitment to ethical business standards and personal integrity.

• Self-motivation and ability to work with minimal supervision.

• Excellent interpersonal communications skills in oral and written format and in terms of telephone etiquette.

• Demonstrated ability to work effectively with customers, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.

• Accuracy in work and strong attention to detail.

• Approachable and supportive when working with others.

• Proficient in Microsoft Office software (Word, E-mail, and Excel) spreadsheet applications. Exposure to other computer software such as accounting, purchasing, manifest or plant data collection.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Familiarity with a manufacturing environment is beneficial but not required.

• Exposure to a sales, manufacturing/machine routing distribution environment preferred.

Expectation

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

Check out this insightful testimonial for what one of our employees has to say about working at Great Northern:

Employee Testimonial

Here is another testimonial that showcases one of our newest machines!:

Employee Testimonial

We are a Tobacco free campus

Great Northern is an Equal Opportunity Employer