Customer Service

Ogburnstation Meat Market; Winston-Salem (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Job summary

Ogburnstation Meat Market in Winston Salem, NC is seeking a friendly Customer Service Representative to join our team. You will greet customers, answer questions about meat products, and process orders both in-store and over the phone.

This role emphasizes accuracy, teamwork, and a positive customer experience in a busy retail environment. We value strong communication, dependability, and willingness to learn about meat cuts.

Qualifications

• Previous customer service, retail, or food service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment, including weekends and holidays.
• Basic math skills and experience handling cash transactions.
• Friendly, dependable, and team-oriented attitude.
• Food handling knowledge or willingness to learn meat products and cuts.
• Must be able to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Greet and assist customers in a friendly, professional manner at the counter and throughout the store.
• Answer customer questions about products, cuts of meat, preparation tips, and pricing.
• Process customer orders accurately and efficiently, including in-store and phone orders.
• Maintain a clean, organized front-of-house and display cases.
• Handle cash register transactions, including cash, card, and change handling.
• Collaborate with butchers and team members to ensure smooth daily operations.
• Resolve customer concerns or complaints with a positive, solution-focused attitude.

Skills

Customer service experience

Communication skills

Cash handling

Team-oriented

Job description

Benefits

• 401(k)
• Employee discounts

About the Role

Ogburnstation Meat Market in Winston Salem, NC is looking for a friendly and motivated Customer Service Representative to join our team! If you love connecting with people and have a passion for quality food, this is the perfect opportunity to be part of a beloved local institution. Come bring your energy and enthusiasm to a place where great service and great meat go hand in hand.

Responsibilities

• Greet and assist customers in a friendly, professional manner at the counter and throughout the store
• Answer customer questions about products, cuts of meat, preparation tips, and pricing
• Process customer orders accurately and efficiently, including in-store and phone orders
• Maintain a clean, organized, and well-stocked front-of-house and display cases
• Handle cash register transactions, including cash, card, and change handling
• Collaborate with butchers and team members to ensure smooth daily operations
• Resolve customer concerns or complaints with a positive, solution-focused attitude

Requirements

• Previous customer service, retail, or food service experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment, including weekends and holidays
• Basic math skills and experience handling cash transactions
• Friendly, dependable, and team-oriented attitude
• Food handling knowledge or willingness to learn meat products and cuts
• Must be able to stand for extended periods and lift up to 30 lbs

About Us

Ogburnstation Meat Market has been a trusted name in Winston Salem, NC, serving the community with premium quality meats and exceptional personalized service. Our customers keep coming back because they know they\'ll find the finest cuts and a staff that truly cares. We\'re proud to foster a hardworking, welcoming team environment where employees feel like family.