Customer Service

Ivy Enterprises, Inc.; Port Washington (NY); On-site; USD 26,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Paid Time Off

Paid Holidays

Annual Bonus

Fitness Center

Summer Fridays

Relocation Support

Referral Bonus

License Reimbursement

Commuter Support

Visa Sponsorship

Job summary

Ivy Enterprises, Inc. in Port Washington, NY is seeking a Customer Service Representative to support the Sales Team by responding to customer inquiries, processing orders, and resolving shipping issues.

You will act as the liaison between customers and the Sales team and handle real-time orders received by email, fax, or phone. The role also covers Canada orders, order status checks, returns, billing, and handling claims, with a broad benefits package including medical insurance, 401(k), PTO,

Job description

Job Description Summary

The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays. Sales Team Support: Carrying out administrative duties and ensuring seamless sales activities for the Sales Team. Being the liaison between the customer and Sales team, communicating feedback from the customers to the team. Customer Service: Respond efficiently to customer inquiries and maintain high customer satisfaction. Sales Order and Return process: Adjusting orders when inquired by Salesman or Customers. Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone). Canada orders and Grand opening order process. Checking back orders and the status of orders. Sales return order review and billing process. Online (Ivykiss.com) Inquiries/Assistance. Customer Claim Service: Reporting Shortages and Damages, processing credit or replacement orders. Carrier Claim and Shipment Tracking: Resolving shipping issues due to UPS or truck deliveries and carrier claims. Reporting: Monthly pending sales orders and sales return.

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Additional Workplace Offerings (subject to change or eligibility.)
• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Salary

The anticipated compensation range is 19.25 - 36.55 USD Hourly. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Qualifications

Qualification(s): Education(s): Work Experience: Skill(s): Language(s): Certification(s): Not Applicable

Company Information

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

KISS Beauty Group is a global platform dedicated to creating exceptional solutions for effortless beauty. For more than three decades, we have helped transform how people engage with beauty-bringing professional-quality innovation into everyday life and making it accessible to millions of consumers around the world. Today, our brands reach consumers in over 100 countries, inspiring confidence, creativity, and self-expression. At the heart of the group is a simple belief: beauty belongs to everyone. When people feel free to celebrate their own beauty, beauty becomes more meaningful, more joyful, and more inclusive. Kiss Beauty Group brings together a portfolio of beauty brands-including KISS, imPRESS, Falscara, and more-that share a common purpose: helping people everywhere celebrate their beauty.

"Kiss Beauty Group" is a collective brand identity referring to a portfolio of beauty brands operated by affiliated companies. Each company operates as a separate legal entity and is responsible for its own employment and contractual obligations.