Customer Experience Specialist

Canady; Richmond Hill (GA); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Opportunities for advancement in a com

Descripción de la vacante

Canady’s Heating Air Plumbing (Precision Air of Georgia) in Richmond Hill, GA is seeking a Customer Experience Specialist for an on-site, full-time position. The role focuses on converting service requests into booked appointments, handling high-volume calls, and delivering superior customer service with a collaborative team approach.

Standard hours run 11:30am–8:00pm with rotating Saturdays; pay ranges from $18.00 to $20.00 per hour plus bonuses.

Formación

• High school diploma or equivalent; Associate’s degree a plus.
• Sales experience preferred and prior call center experience.
• Excellent verbal and written communication skills.

Responsabilidades

• Handle high-volume inbound calls with professionalism and accuracy.
• Convert inbound inquiries into scheduled, revenue-generating service appointments.
• Make outbound calls to schedule, confirm, and follow up on appointments.
• Resolve customer concerns while maintaining composure and professionalism.
• Enter and manage data accurately within our CRM system.
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors.
• Conduct follow‑up calls with customers to ensure satisfaction and explore additional service opportunities.

Conocimientos

Sales experience

High volume calls

Call center experience

Service Titan experience

Communication skills

Professional demeanor

Multitasking

Self-motivation

Education: HS diploma

Educación

High school diploma or equivalent

Associate’s degree a plus

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Specialist

Full Time Canady’s Heating Air Plumbing (Precision Air of Georgia), Richmond Hill, GA, US

4 days ago Requisition ID: 1713

Salary Range: $18.00 To $20.00 Hourly

Customer Experience Specialist

This is a Full Time, Hourly position, working on-site at our Richmond Hill GA Branch near Savannah.

Schedule: 11:30am to 8:00pm with rotating Saturdays

Pay:$18.00-$20.00 hourly plus bonuses

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

• Competitive hourly pay + weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

ESSENTIAL JOB FUNCTIONS:

• Successfully convert requests for service into booked appointments to meet individual and team KPI goals
• Correctly identify customer needs and overcome objections that may impede call booking
• Accurately collect and enter all necessary customer information into the service database
• Answers all calls with a sense of urgency while providing superior customer service at all times
• Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
• Follow-up with customers to ensure overall satisfaction with customer experience and service
• Effectively handles all other lead sources; such as web leads and answering service messages.
• Successfully performs opening and closing duties.
• Ensure safety best practices are followed in the field.
• Work cross functionally with dispatchers and other departments to ensure the customer is fully taken care of
• Responsible for the distribution of service window updates to all service teams.
• Capture and distribute customer concerns to the appropriate service team(s).
• Other duties as assigned.

What You’ll Do

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow‑up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

• Sales experience is preferred
• Previous high volume call center experience is preffered
• Home service experience preferred
• Service Titan experience is preffered
• Excellent verbal and written communication skills
• Positive, professional, and friendly demeanor
• Strong problem‑solving and multitasking abilities
• Self‑motivated, organized, and team‑oriented
• High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.