Customer Service

Natoli Engineering Company, Inc.; Saint Charles (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Natoli Engineering Company, Inc. is seeking a detail-oriented Customer Relations Specialist in Saint Charles, MO.

You will build relationships with domestic and international accounts, communicate order updates with customers, reps, distributors, and production managers, and process quotes and purchase orders. You will review technical drawings, suggest potential products, analyze customer needs with management, and help maintain competitive pricing.

Qualifications

• Bachelor’s degree is preferred, but combination of education and experience may be considered.
• Experience in an engineering or manufacturing environment preferred.
• Strong computer skills and MS Office proficiency.
• Must communicate effectively with customers, sales representatives, other team members, and distributors while maintaining a positive attitude.

Responsibilities

• Develop a professional relationship with domestic and international customer accounts.
• Communicate with customers, sales representatives, distributors and production manager with any order updates.
• Process quotations, purchases orders and other related information.
• Review technical drawings, manuals, recommend potential products and services to customers.
• Analyze customers’ needs and collaborate with management to develop customer accounts.
• Enhance the overall customer service experience.
• Internal and external Training for tableting and encapsulation divisions.
• Establish and maintain competitive price structure for tableting and encapsulation divisions.
• Preparing quotes.
• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Skills

Strong communication

MS Office

Technical aptitude

Detail oriented

Customer service

Education

Bachelor’s degree

Job description

Essential Duties And Responsibilities

• Develop a professional relationship with domestic and international customer accounts
• Communicate with customers, sales representatives, distributors and production manager with any order updates
• Process quotations, purchases orders and other related information.
• Review technical drawings, manuals, recommend potential products and services to customers
• Analyze customers’ needs and collaborate with management to develop customer accounts
• Enhance the overall customer service experience
• Internal and external Training for tableting and encapsulation divisions.
• Establish and maintain competitive price structure for tableting and encapsulation divisions
• Preparing quotes
• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Qualifications

Qualifications and requirements

• Must be at least 18 years of age
• Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree
• Experience in an engineering or manufacturing environment preferred
• Technical aptitude is a plus
• Strong computer skills and advanced working knowledge of MS Office
• Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude
• Must be detail oriented and well organized

Experience

• 2+ years’ experience with the above criteria

physical requirements

• Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks
• Be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.