Customer Service

Cache Valley Bank; Logan (UT); On-site; USD 32,000 - 45,000; Full time

Job summary

Cache Valley Bank in Logan is seeking a customer service representative to assist customers by phone, in person or by mail. You will answer questions, process new accounts and changes, and ensure account information remains private.

The role emphasizes accuracy, strong communication, and teamwork to support the bank's trusted reputation and efficient service.

Qualifications

• Customer service experience preferred.
• Knowledge of Customer Service policies and procedures.
• Basic understanding of bank operations.
• Excellent customer service skills, outgoing, able to resolve issues tactfully.
• Detail oriented, accurate and efficient.
• Team player with initiative and ethical standards.

Responsibilities

• Ensures customers’ requests and questions are promptly resolved.
• Provides information by telephone, in person or by mail, about account status.
• Receives and processes new customer accounts and changes to existing accounts.
• Maintains privacy of customer account information.
• Maintains Cache Valley Bank’s quality reputation and projects it.
• Assists area personnel as required.
• Cross sells Cache Valley Bank services.

Skills

Customer service

Communication

Bank operations

Policies & procedures

Ethical standards

Teamwork

Attention to detail

Tools

Sparak banking system

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures customers’ requests and questions are promptly resolved


• Provides information by telephone, in person or by mail, that customers may authorize concerning their account status


• Receives and processes new customer accounts and changes to existing accounts


• Maintains privacy of customer account information


• Ensures that Cache Valley Bank’s quality reputation is maintained and projected


• Assists area personnel as required


• Cross sells Cache Valley Bank services

KNOWLEDGE, SKILLS AND ABILITIES:

• Communicate clearly, accurately and cordially through email and telephone


• Knowledge of Customer Service policies and procedures


• Basic understanding of Bank operations


• Excellent customer service skills, outgoing, able to tactfully resolve issues as they arrive


• Sparak banking system experience preferred.


• Detail oriented, accurate and efficient


• Team player who also displays individual initiative


• Maintain the highest ethical standards as defined by Cache Valley Bank’s vision and values