Customer Service

US-Tool-Group-; Farmington (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Climate controlled facility

On-site cafeteria

Health insurance

Vision insurance

Dental insurance

Life insurance

401K plan

Paid holidays

Paid time off

Job summary

US Tool Group in Farmington, MO is seeking a Customer Service Representative to be the link between customers, the sales team, and manufacturing. You will handle calls and emails, troubleshoot issues, and help ensure customer requirements are met.

The role emphasizes organization, multitasking, CRM record keeping, and collaboration with internal teams. A positive attitude and strong problem-solving skills are essential in our team‑oriented environment.

Qualifications

• Good phone/email etiquette.
• Able to perform multiple tasks at once.
• Work independently and stay focused.
• Understanding of work quality.
• Strong knowledge with Windows-based computer operating systems and software.
• Positive Attitude with good customer service relations.
• Problem solving skills.
• Pay attention to detail, recognize and report issues.
• Self-motivated to get assigned work completed.
• Willingness and personality suited to work in a team-oriented environment.

Responsibilities

• Handle customer calls and emails.
• Troubleshoot issues and coordinate with internal teams.
• Maintain customer records in CRM.
• Coordinate with sales on customer-related issues.
• Plant liaison for customers.
• Create and update records in CRM software.
• Support team members as workload increases.
• Back up other CSR’s during vacations or sick days.

Skills

Phone etiquette

Multitasking

Independent work

Attention to detail

Windows OS proficiency

Customer service mindset

Problem solving

Team oriented

Job description

Job Details

Job Location: Farmington, MO 63640

Job Shift: Day

Position: Customer Service Representative

Farmington, MO

Who We Are

US Tool Group is a leading provider of innovative industrial products and services, helping manufacturers achieve greater efficiency, quality, and cost savings. Founded in 1958, we have grown to become the largest cutting tool reconditioning firm in North America. Our success is driven by our commitment to our customers, our industry expertise, and most importantly, our dedicated employees.

As a Customer Service Representative

you’ll be an important connection between our customers, sales team, and manufacturing plants. This position is ideal for someone who enjoys helping people, solving problems, staying organized, and managing multiple priorities in a team-oriented environment. You’ll handle customer calls and emails, troubleshoot issues, maintain customer records, coordinate with internal teams, and help ensure customer requirements are met.

If you have

• Good phone/email etiquette


• Able to perform multiple tasks at once


• Work independently and stay focused


• Understanding of work quality


• Strong knowledge with Windows-based computer operating systems and software


• Positive Attitude with good customer service relations


• Problem solving skills


• Pay attention to detail, recognize and report issues


• Self-motivated to get assigned work completed


• Willingness and personality suited to work in a team-oriented environment

A typical day may look like this

• Accept calls and emails from customers


• Document customer calls/issues


• Research and troubleshoot customer/plant process issues


• Assist customers with issues (i.e. delivery requirements, quality issues, etc.)


• Work with sales force on customer related issues


• Plant liaison for customers


• Create and update records in CRM software


• Support team members as workload increases


• Backup other CSR’s during vacation, sick days, and other days out


• Update customer required reporting and pricing


• Assist Customer Service Manager with special projects as needed


• Update quality issue report and attend monthly quality meetings


• Update special instructions as necessary


• Work with the plant on issues involving customer requirements

Other Important Information

• Farmington Location


• Reports to Annette Holloway


• 50% Sitting


• 40% Standing


• 10% Walking


• Lifting up to 40lbs.

We provide

• Climate Controlled facility


• On site Cafeteria


• Health, Vision, Dental and Life Insurance


• Competitive salary


• 401K benefit options


• Paid holiday and paid time off accrual


• Weekly Pay


• A work-hard play-hard environment


• Personal and professional growth

Equal Opportunity Employer M/F/Disability/Protected Vet

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-U.S. persons selected for this position must meet eligibility requirements for access to export-restricted information. The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.