Customer Sales Specialist

Arrow Electronics; Peabody (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Matching

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site Gym

Bike Racks

Job summary

Arrow Electronics in Denver, CO is seeking a Customer Sales Specialist to manage strategic customer accounts, drive margins, and coordinate cross-functional resources for quotes, orders, and delivery. You will liaise with suppliers and customers to build lasting partnerships and lead quote-to-order initiatives within the account strategy.

The role emphasizes hybrid work, sales excellence, and solutions selling across the Arrow line card.

Qualifications

• Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Manage the overall account relationship by providing strategic service and support to the assigned customer base. Maximize margins, gain market share, and drive value-added solution selling.
• Coordinate quotes, fulfill demand, ensure on-time delivery of orders, provide engineering support, and troubleshoot customer problems.
• Serve as key liaison between suppliers and customers to build long-term business partnerships for Arrow.
• Develop and manage customer strategy in the assigned account territory to drive Sales Excellence.
• Sell and drive Solutions Selling within the approved account level strategy, understanding the competitive landscape to inform pricing decisions.
• Oversee the Order to Invoice process and backend Quality processes: corrective actions, Field Quality Reports, POI and inventory integrity.

Job description

Job Description

Our Inside Sales Representatives are responsible for selling Arrow’s line card of passive, electromechanical and connector products, and are the daily contact for customers and suppliers.

Position

Customer Sales Specialist

What You’ll Be Doing

• Managing the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling.
• Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
• Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
• Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
• Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
• Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
• As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

What We’re Looking For

• (1) Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
• (2) Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
• Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.

Work Arrangement

• Hybrid: 3 days in office/2 days work from home

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks
• And more!

Annual Hiring Range/Hourly Rate

$32.45 - $39.67

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.