Customer Sales Specialist

Arrow Enterprise Computing Solutions; Downers Grove (IL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Arrow Electronics is seeking a Customer Sales Specialist to drive day-to-day sales activities, support assigned accounts, and coordinate with field sales, engineering, suppliers, and customers to ensure smooth order flow. You will process quotes and orders, negotiate pricing, resolve pre- and post-sales issues, and work with Infosys on reports and exceptions.

A 2-year degree and 3–5 years of experience are typical requirements.

Qualifications

• Typically requires a 2-year degree and 3-5 years of experience.
• Ability to complete work under moderate supervision.
• Strong Excel skills (VLOOKUP and pivot table experience preferred).
• Detail-oriented and able to multi-task in a fast-paced environment.

Responsabilités

• Handle day-to-day sales activities, support and customer service tasks for assigned accounts; liaise between internal resources, suppliers, and customers.
• Process quotes and orders; coordinate with PMs for quotes and pricing; ensure full margin from suppliers for fieldwork.
• Resolve pre- and post-sales issues; manage orders, invoicing, returns, and delivery status; coordinate with multiple internal teams.
• Support sales team with Order-to-Invoice processes; manage reports and exceptions in e-Compass and bond requests; monitor commitments.

Connaissances

Excel

Attention to detail

Multi-tasking

Customer focus

Problem solving

Formation

2-year degree

High school diploma + related experience

Description du poste

Position

Customer Sales Specialist

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You Will Be Doing

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Processes quotes and oder preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow) , Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

What We Are Looking For

• Typically requires a 2-year degree and 3-5 years of experience or High school graduate with equivalent related experience.
• Completes work under moderate supervision
• Identifies key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• Strong excel skills required (VLOOKUP and pivot table experience strongly preferred)
• Ability to be detail orientated and multi-task in a fast-paced environment
• Ability to understand customer drawings with specific dimensions strongly preferred
• Military knowledge and/or work experience dealing with Aerospace & Defense strongly preferred (understanding of data code restrictions and VAS OSP 3rd party test houses and why we need to use them preferred)
• Unity/Oracle experience preferred
• CUI/ITAR training preferred

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible f