Customer Sales Specialist

Arrow Electronics; Florida; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Customer Sales Specialist to provide expert service and sales support, assisting inside sales and test-house engagements. The role emphasizes KPI improvement, on-time delivery, and accurate order-to-invoice processes.

The position requires intermediate Excel/Office skills and a track record in customer service, with a hybrid work arrangement: 3 days in office, 2 days remote.

Qualifications

• Has knowledge gained through training or work experience in customer service and sales support.
• Ability to identify issues and make sound decisions in straightforward situations.
• Detail oriented, organized with strong time-management skills.
• Intermediate Excel and Office Suite skills required.
• Hybrid onboarding with initial in-office period and subsequent 3/2 split.

Responsibilities

• Provide expert internal and external customer service and sales support to the Inside Sales Team and OSP engagements.
• Help maintain performance expectations to boost Arrow's position with customers and suppliers.
• Handle complex discrepancies, interfacing with test houses and internal staff to propose solutions.
• Improve KPI metrics such as on-time delivery and minimize warehouse quality issues.
• Manage Order to Invoice process, including direct expediting with test houses and reporting backlog.
• Prepare WOs in Oracle and manage delivery documents for test houses; support quick inquiry responses.

Skills

Customer service

Communication

Inside sales

Time management

Tools

Excel

Microsoft Office

Job description

Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide, and over 90 locations are served. A Fortune 500 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Position Customer Sales Specialist Job Description Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide, and over 90 locations are served. A Fortune 500 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services. What You’ll Be Doing

• Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider (OSP) engagements.
• Assist in maintaining performance expectations further to enhance Arrow's position within each customer and supplier.
• Will handle more complex discrepancies, interfacing directly with OSPs, and recommend solutions and action plans to internal sales team staff.
• Heavily involved with positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse. Responsible for the Order to Invoice Process, including but not limited to Direct expedites with test houses (OSPs) and the ability to manipulate and manage account-specific backlog reports with test houses. This includes pulling data, utilizing Excel, and ensuring responses are received back in a timely manner.
• Completing Work Orders (WOs) in Oracle, including managing delivery documents to test houses (where applicable). Managed outbound orders for end customers with great accuracy and attention to detail.
• Support sales team with direct sales contact, ensuring quick and complete follow-through on inquiries from sales, test house, and end customers.
• Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), and FQR (Field Quality Request) where necessary.

What Are We Looking For

• Has developed knowledge and skills through formal training or considerable work experience. Entry-level often for those with work experience in the skill area Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Detail oriented, organized and excellent time-management skills
• Intermediate Microsoft Excel and Microsoft Office Suite skills are required
• New hires are expected to be in person for the initial 2-3 weeks of onboarding; once this period is completed, the employee will then move to hybrid (3 days in office, 2 remote)
• Inside sales experience is a plus
• Knowledge of the electronics industry is a plus

Work Arrangement Hybrid: 3 days in office/ 2 days work from home What’s In It For You At Arrow, financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees) Annual Hiring Range/Hourly Rate $35.96 - $43.95 Location: US-NY-Purchase, New York (Westchester Ave) Time Type Full time Job Category Business Support EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing job vacancies We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.