Customer Sales & Service Representative

FCX Performance; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading industrial solutions provider in Milwaukee is seeking a Customer Service Representative to assist customers both over the phone and in-person. The role requires at least 6 months of customer service experience and mechanical aptitude to help meet customer needs effectively. The representative will be responsible for providing parts, meeting sales goals, and maintaining customer satisfaction. Applicants should have excellent communication skills and strong computer knowledge, particularly in Excel.

Qualifications

• Minimum 6 months of customer service experience.
• Mechanical and mathematical aptitude required.
• Strong computer skills, particularly in Excel.

Responsibilities

• Assist customers by phone and in person.
• Help customers get the parts they need.
• Meet/exceed monthly sales goals.

Skills

Customer service

Mechanical aptitude

Mathematical aptitude

Verbal communication

Written communication

Interpersonal skills

Excel

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Job description

Overview

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands‑on duties that will require mechanical aptitude.

This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!

Responsibilities

• Assist customers by phone and in person at our facility.
• Help customers get the parts they need.
• Interact extensively with customers to clarify their needs, research, and recommend parts.
• Meet / exceed monthly sales goals while increasing customer satisfaction.
• Provide quotes.
• Take orders.
• Provide post order service.
• Physically measure specs on a wide variety of parts.

Requirements

Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

Specific Qualifications For The Role Include

• Minimum 6 months of customer service experience.
• Mechanical and mathematical aptitude.
• Excellent telephone skills.
• Ability and desire to learn new systems and processes quickly.
• Strong computer skills, particularly Excel.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred.
• Knowledge of industrial distribution products and hydraulics, preferred.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.