Customer Sales & Service Representative

Applied Industrial Technologies; Harvey's Corner (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and company holidays

Tuition reimbursement

Personalized training and development program

Job summary

Applied Industrial Technologies in Harvey's Corner seeks a Customer Service Representative to assist customers both over the phone and in-person. The role involves clarifying customer needs, providing recommendations, and processing orders. The position offers a competitive salary with incentives and various benefits, including health coverage and tuition reimbursement.

Applicants should possess strong communication skills and a high school diploma. With opportunities for training and development, this role is ideal for those looking to establish a career in customer service.

Qualifications

• 6 months of customer service experience preferred.
• Strong interpersonal skills to build relationships with customers.
• Ability to learn new systems and processes quickly.

Responsibilities

• Assist customers by phone and in person at the facility.
• Clarify customer needs and recommend parts.
• Meet/exceed monthly sales goals while ensuring satisfaction.
• Process quotes, take orders, and provide post-order service.

Skills

Strong prioritization and multitasking skills

Excellent verbal and written communication

Customer relationship building

Basic knowledge of Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

SAP / ERP (preferred)

Job description

Want to use your customer service skills to solve real world problems?

Want to free up your weekends & evenings and instead work Monday through Friday?

Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?

How about all of the above AND benefits, paid time off and even tuition reimbursement?

Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY!

We'll teach you.

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.

This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.

Responsibilities

• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet/exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service

Requirements

Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.

• 6 months of customer service experience preferred
• Excellent telephone and written skills, including English grammar
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
• Attention to detail, accuracy, ability to multitask, sense of humor
• Ability to lift up to 50 lbs.

Salary & Benefits

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.

Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.

• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.