Customer Sales Rep

Palmetto State Armory Llc; Brick Yard Trace (SC); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Palmetto State Armory Llc in Brick Yard Trace, SC is seeking a friendly, sales-driven associate to assist customers with purchasing firearms, ammunition, and outdoor gear. You will deliver the highest level of service to ensure a positive buying experience.

You will greet customers, resolve issues, complete 4473 forms with accuracy, maintain store presentation, and help achieve daily sales goals while following all safety and compliance guidelines.

Competenze

• High school diploma or GED required.
• Previous sales or customer service experience preferred.
• Strong attention to detail and accuracy.
• Cash handling experience is a plus.
• Excellent interpersonal and written communication skills.
• Ability to work evenings and weekends as needed.

Mansioni

• Assist customers with purchasing selections of firearms, ammo, tactical gear, and apparel.
• Greet customers promptly and provide responsive service.
• Resolve customer issues to ensure a positive buying experience.
• Maintain store appearance: sweep, restock, fronting, and general upkeep.
• Accurately complete 4473 and related documentation.
• Maintain knowledge of products to advise customers effectively.
• Close sales to meet store targets and goals.
• Report to store manager and follow department leads.

Conoscenze

HS Diploma

Sales experience

Customer service

Attention to detail

Cash handling

Communication skills

Evening/weekend availability

Formazione

High school diploma or GED

Descrizione del lavoro

Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.

JOB PURPOSE

DUTIES AND RESPONSIBILITIES

• Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
• Greet customers in a timely matter as they approach your work area.
• Resolve customer issues to the best of your ability.
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
• Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
• Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales to meet overall store sales goals.
• Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
• A commitment to following directions is required.
• All other duties as assigned.

QUALIFICATIONS

• High school diploma or GED
• Previous sales or customer service experience.
• High attention to detail.
• Working knowledge of 4473 paperwork and the FBI NICS system preferred.
• Strong problem-solving skills, and able to deal with high customer volume.
• Cash handling and previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.

WORKING CONDITIONS

This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.

DIRECT REPORTS

Not Applicable.

Must be at least 18 years old.

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.