Customer Sales Rep

Palmetto State Armory L; Summerville (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Palmetto State Armory in Summerville, SC is hiring a retail associate to assist customers with purchases, including firearms and related items, while delivering the highest level of service. You will greet shoppers, explain options, and process sales in a fast-paced environment.

You must complete 4473 and related records accurately, maintain product knowledge, stay compliant, and help keep the store organized.

Qualifications

• High school diploma or GED.
• Previous sales or customer service experience.
• High attention to detail.
• Working knowledge of 4473 paperwork and the FBI NICS system preferred.
• Strong problem-solving skills, and able to deal with high customer volume.
• Cash handling and previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.

Responsibilities

• Assist customers with purchasing selections of firearms, class III items, ammunition, and related gear.
• Greet customers in a timely manner as they approach your work area.
• Resolve customer issues to the best of your ability.
• Maintain the store, including sweeping, dusting, restocking, and fronting.
• Complete 4473 and related documents with accuracy.
• Maintain knowledge of product offerings to advise customers.
• Remain impartial in sales and avoid bias.
• Efficiently close sales to meet store goals.
• Reports to store manager and Department Lead for daily duties.
• Commit to following directions.
• All other duties as assigned.

Skills

Customer service experience

Attention to detail

Interpersonal communication

Cash handling

4473 paperwork knowledge

Leadership / mentoring

Education

High school diploma or GED

Tools

NICS system

4473 paperwork

Job description

Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.

JOB PURPOSE

DUTIES AND RESPONSIBILITIES

• Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
• Greet customers in a timely matter as they approach your work area.
• Resolve customer issues to the best of your ability.
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
• Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
• Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales to meet overall store sales goals.
• Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
• A commitment to following directions is required.
• All other duties as assigned.

QUALIFICATIONS

• High school diploma or GED
• Previous sales or customer service experience.
• High attention to detail.
• Working knowledge of 4473 paperwork and the FBI NICS system preferred.
• Strong problem-solving skills, and able to deal with high customer volume.
• Cash handling and previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.

WORKING CONDITIONS

This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.

DIRECT REPORTS

Not Applicable.

Must be at least 18 years old.

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.