Customer Sales Professional

The Robbins Group; Ripley (MS); On-site; USD 26,000 - 36,000; Full time

Job summary

The Robbins Group in Mississippi is seeking a customer service representative to answer phones, respond to inquiries, and process orders with accuracy. You will provide information about products and services, upsell where appropriate, and ensure issues are resolved promptly.

This role requires basic math, clear communication, and proficient use of customer service software. The ideal candidate will maintain a professional image on every call and contribute to improving processes while handling

Qualifications

• Requires high school diploma or equivalent.
• Computer literate with ability to learn CRM software.
• Strong verbal and written communication skills.

Responsibilities

• Answer phones and respond to customer requests.
• Sell product and place orders in computer system.
• Provide customers with product and service information.
• Upsell products and services.
• Transfer calls to appropriate staff and resolve issues.
• Document call logs and assist with billing inquiries.
• Identify trends and suggest process improvements.
• Assist with additional duties as assigned.

Skills

Reading & writing

Arithmetic

Communication skills

Education

High school diploma

Tools

CRM software

Job description

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Upsell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Provide on-the-job training for new employees.
• Generate customer thank you letters.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills.