Customer Service Professional

First Packaging Systems; Chino (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

First Packaging Systems in California is seeking a customer service/operations coordinator to support customers and manage orders from inquiry through delivery. You will liaise with warehouses, vendors, and customers to ensure accurate orders, timely deliveries, and responsive problem solving.

Strong planning and communication skills, a high school diploma, and basic PC knowledge are required to deliver excellent customer experiences and sustain smooth operations.

Qualifications

• High school diploma or equivalent.
• Strong planning, organizational, time management, and communication skills.
• Desire to learn and provide the best possible experience for our customers.
• Ability to communicate with all levels within the organization.
• Fundamental knowledge of PC Applications.

Responsibilities

• Communicate with customers developing new and fostering existing relationships.
• Act as first point of contact placing, monitoring, and tracking customer orders.
• Schedule delivery appointments for direct & indirect orders and communicate with warehouse and customers accordingly.
• Quote and generate Purchase Orders.
• Manage vendor cost changes and updates, internally and with customers.
• Communicate with customers to understand needs and find the best possible solutions to customer concerns.
• Arrange freight, scheduling, delivery of inbound stock from vendors.
• Maintain proper record retention on all receiving, sales orders, deliveries, and routing.
• Replenishment planning: demand forecasting, lead time forecasting, order frequency analysis, service level analysis.
• Analyze inventory needs and place purchase orders accordingly for general and customer dedicated stock.
• Recommends changes in process and procedures based on customer feedback.
• Use product, market, and functional knowledge in combination with company processes, procedures, and applications to ensure customer satisfaction.
• Perform other related duties and responsibilities as required or assigned.

Skills

Planning

Organizational skills

Time management

Communication skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Communicate with customers developing new and fostering existing relationships.
• Act as first point of contact placing, monitoring, and tracking customer orders.
• Schedule delivery appointments for direct & indirect orders and communicate with warehouse and customers accordingly.
• Quote and generate Purchase Orders.
• Manage vendor cost changes and updates, internally and with customers.
• Communicate with customers to understand needs and find the best possible solutions to customer concerns.
• Arrange freight, scheduling, delivery of inbound stock from vendors.
• Maintain proper record retention on all receiving, sales orders, deliveries, and routing.
• Replenishment planning: demand forecasting, lead time forecasting, order frequency analysis, service level analysis.
• Analyze inventory needs and place purchase orders accordingly for general and customer dedicated stock.
• Recommends changes in process and procedures based on customer feedback.
• Use product, market, and functional knowledge in combination with company processes, procedures, and applications to ensure customer satisfaction.
• Perform other related duties and responsibilities as required or assigned.

Requirements

• High school diploma or equivalent.
• Strong planning, organizational, time management, and communication skills.
• Desire to learn and provide the best possible experience for our customers.
• Ability to communicate with all levels within the organization.
• Fundamental knowledge of PC Applications.