Customer Sales Coordinator-Field Sales Representative

Model 1 Commercial Vehicles; Jacksonville (FL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation pay

Job summary

Model 1 Commercial Vehicles, based in Jacksonville, is seeking an individual for a field-facing role to engage fleet customers and support parts and service needs. This position requires exceptional communication skills and a valid driver's license, involving 60–80% daily local travel.

The role emphasizes organized outreach and maintaining customer satisfaction while studying fleet profiles. Competitive benefits, including health insurance and paid holidays, are provided, with compensation up to $60,000.

Qualifications

• Excellent communication and customer empathy; confident with in-person outreach.
• Organized and self-directed in the field; strong follow-through.
• Valid driver's license; daily local travel (60–80% in the field).

Responsibilities

• Plan weekly route to prioritize top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and document notes in CRM/DMS.
• Confirm parts arrival/pickup, service appointments, and satisfaction.

Skills

Excellent communication

Customer empathy

Organized and self-directed

Proficiency with phone/email

Tools

CRM/DMS software

Basic spreadsheets

Job description

Overview

About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. Customers who want more than a dealer—a partner in creative solutions to today’s challenges and visionary thinking for what’s next. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge through solution and beyond.

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Job Summary: Field-facing role that proactively engages existing fleet customers and prospects new local customers for parts and service. Educates on Model 1 offerings (parts, service, warranty, vehicle lines, commercial upfitting), captures fleet size/composition, hands off to internal owners (Parts, Service, Sales), and follows through until the customer’s need is fulfilled and satisfaction is confirmed.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in daily responsibilities to deliver outstanding customer service

Responsibilities

Field Outreach and Discovery

• Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.

Sales Enablement and Coordination

• Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
• Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
• Track all handoffs with owners and dates; keep customers informed.

Follow-up & Customer Success

• Send visit recap within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
• Escalate stockouts, delays, or quality concerns quickly with options presented.

Data, Systems & Process Discipline

• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.
• Meet response & follow-up SLAs; use standard templates. Log every touch (visit/call/email) and attach visit notes/photos as needed.

Safety, Compliance & Professionalism

• Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.
• Respect facility rules at customer sites; represent Model 1 brand standards at all times.

Required Qualifications

• Excellent communication and customer empathy; confident with in-person outreach.
• Organized and self-directed in the field; strong follow-through.
• Comfort learning parts/service basics (training provided).
• Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
• Valid driver’s license; daily local travel (60–80% in the field).

Preferred Qualifications

• Customer service, retail parts, dealership service writing, inside/outside sales experience.
• Familiarity with commercial vehicles/upfitting or warranty processes.

KPIs

• Activity: 12–18 in-person visits/week; 30–40 outbound touches/week (calls/emails).
• Pipeline: new accounts added/month; qualified opportunities created (parts/service/upfit).
• Conversion: % opps to parts order; % opps to scheduled service; attach rate (parts+service).
• Follow-through: 100% visit recaps within 24h; zero orphaned opps; SLA compliance.
• CSAT & retention: post-interaction satisfaction; repeat work from existing fleets.
• Data hygiene: complete fleet profiles; accurate stages; timely notes.

Pay Range: Up to 60,000