Customer Sales Associate: In-Store Experience & Outreach

Buddy's Home Furnishings; Douglasville (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

Buddy's Home Furnishings in Douglasville, Georgia is seeking a Customer Sales Associate to enhance customer satisfaction and manage in-store experiences. Key responsibilities include greeting customers, answering phones, and maintaining store records.

Applicants should possess excellent communication and organizational skills, with a focus on customer service. The role requires handling merchandise and being available for overtime. Join our team and help create a welcoming environment for all customers!

Qualifications

• Must be able to explain product features and benefits.
• Must be able to read, write, and communicate effectively.
• Must be organized and able to work overtime.

Responsibilities

• Ensure customer satisfaction and enhance the customer in-store experience.
• Maintain and organize customer files and store records.
• Greet customers and facilitate in-store sales.

Skills

Excellent phone skills

Intermediate math skills

Organizational skills

Customer service skills

Job description

Position Title: Customer Sales Associate

Reports to: General Manager

Status: Hourly

The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing the customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.

Principal Responsibilities

• Acquire and Maintain Customers
• Clerical functions, including but not limited to office management and file maintenance
• Create price tags
• Customer payments and data entry in VersiRent computer program
• Greets customers and facilitates in-store sales
• Inbound/Outbound sales calls
• Maintain professional appearance
• Maintains showroom appearance
• Resolves customer service concerns as they arise
• Responsible for answering phones
• All other duties deemed necessary for effective store management
  
  
  

Essential Requirements

• Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person.
• Build and maintain files to company standards and policy
• Intermediate math skills
• Excellent phone skills
• Must be able to explain product features and benefits
• Must be able to explain terms of rental/lease agreement to customer.
• Must be able to read, write and communicate effectively in person and over telephone
• Must be organized
• Must be able to work overtime
  
  
  

General Physical Requirements

• Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance
• Stooping, bending, pulling, climbing, reaching and grabbing as required