Customer Sales and Support Specialist [Hybrid] New Tempe, AZ

Quanata, LLC; Tempe (AZ); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Sales and Support Specialist to join their team in Tempe, AZ. This hybrid role involves converting inbound calls into policies and providing exceptional customer service. Candidates should have a strong customer service background, excellent communication skills, and a willingness to obtain an insurance license. The position offers competitive benefits and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Paid Time Off

Professional Development Budget

Work from Home Equipment

Qualifications

• 1-2 years of call center experience.
• Willing to obtain insurance license within 8 weeks.

Responsibilities

• Convert inbound calls into new policies.
• Deliver personalized support via phone, email, and chat.
• Advise customers on insurance needs.

Skills

Customer Service

Communication

Bilingual

Education

Licensed Insurance Producer

Job description

Customer Sales and Support Specialist [Hybrid]

Tempe, AZ

To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk.

About Us

Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer-centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.

Learn more about us and our work at quanata.com

Our Team

From data scientists and actuaries to engineers, designers, and marketers, we’re a world-class team of tech-minded professionals from some of the best companies in Silicon Valley and around the world. We’ve come together to create the future of context-based insurance solutions and experiences. Our success depends not just on technology but on hiring talented people who can make a real impact.

The Role

We’re seeking a well-rounded Customer Sales and Support Specialist with a strong customer service background. Working within the HiRoad Customer Care team, you will convert inbound calls into new policies and foster customer relationships. Your goal is to provide an exceptional, personalized experience that stands out in our industry.

• Hours are 11:00 AM - 7:00 PM MST on Tuesday, Wednesday, Thursday, and 9:00 AM - 5:00 PM on Friday and Saturday.
• Handle inbound calls and warm leads, advising customers on insurance needs and matching coverages, products, and benefits to convert leads into policyholders.
• Deliver personalized support via phone, email, and chat, demonstrating friendliness, empathy, and promptness.
• Offer expert insurance advice during quotes, purchases, policy changes, and other customer inquiries.
• Use our policy management system to perform transactions like policy updates and corrections.
• Take ownership of customer happiness and strive for positive outcomes.

About You

• 1-2 years of call center experience interacting with prospects and customers.
• Licensed Insurance Producer or willing to obtain license within 8 weeks (training provided).
• People-focused with a passion for continuous learning.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish.

*Please note that the final salary will depend on your skills, experience, and internal salary structures at Quanata. We aim to offer a competitive, equitable compensation package.

• Benefits: We offer health, dental, vision, life insurance, supplemental income plans, a Headspace subscription, monthly wellness allowance, and a 401(k) with company match.
• Work from Home Equipment: A one-time $2,000 payment covers home office setup. We provide fully configured MacBook Pros for your use.
• Paid Time Off: Four weeks of PTO in the first year; twelve weeks of paid parental leave within one year of childbirth or adoption.
• Development: Up to $5,000 annually for professional growth, plus LinkedIn Learning and coaching opportunities.
• Location: Remote-first, with optional office visits in San Francisco Bay Area or Providence, RI. Occasional travel may be required.
• Hours: Core hours from 9 AM - 2 PM Pacific to facilitate collaboration across time zones.

Quanata, LLC is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status. We also abide by the San Francisco Fair Chance Ordinance regarding criminal history.

If you are a San Francisco resident, please review the City and County of San Francisco's Fair Chance Ordinance at this link.

This role is employed by Quanata, LLC, a separate entity within the State Farm family of companies.

If you need accommodations during the application process, please contact your Talent Acquisition Partner.