Customer Sales and Order fulfillment Representative

Analog Modules, Inc.; Mount Juliet, Northern (TN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative team environment

Exposure to global customers

Job summary

Analog Modules, Inc. in Mount Juliet, TN seeks a Customer Sales & Order Fulfillment Representative to manage the full order lifecycle for domestic and international customers. You will respond to quotes, process orders from quote to shipment, and maintain accurate records while collaborating with cross-functional teams.

This entry-level role offers growth opportunities, exposure to industry-leading products, and a collaborative environment focused on customer success.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to work independently and collaboratively.

Responsibilities

• Serve as the primary contact for a diverse portfolio of domestic and international customers.
• Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
• Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
• Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
• Support business growth by developing new customer opportunities and maintaining existing customer relationships.
• Troubleshoot and resolve customer concerns in a professional and timely manner.
• Generate ad hoc reports using proprietary software and Microsoft Excel.
• Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
• Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.

Skills

Customer service

Communication

Multitasking

Microsoft Excel

Detail-oriented

Problem-solving

Education

Associate's or Bachelor's degree in Business/Finance or related field

Tools

Microsoft Excel

Job description

Customer Sales and Order fulfillment Representative

#26-1156

Employment Status

Full-Time

Entry Level

Job Description

Position Summary

We are seeking a customer-focused and detail-oriented Customer Sales & Order Fulfillment Representative to serve as the primary point of contact for our customers. This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping.

The ideal candidate will support new business development, maintain strong customer relationships, and resolve customer inquiries and issues. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.

Key Responsibilities

• Serve as the primary contact for a diverse portfolio of domestic and international customers.
• Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
• Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
• Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
• Support business growth by developing new customer opportunities and maintaining existing customer relationships.
• Troubleshoot and resolve customer concerns in a professional and timely manner.
• Generate ad hoc reports using proprietary software and Microsoft Excel.
• Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
• Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.

Qualifications

Required

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to work independently and collaboratively.

Preferred

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Experience in sales, customer support, order management, or account coordination.
• Knowledge of the Maintenance, Repair, and Overhaul (MRO) industry.
• Experience working with domestic and international customers.
• Familiarity with aerospace, aviation, manufacturing, or technical products is a plus.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Collaborative team environmentExposure to global customers and industry-leading products

If you enjoy building customer relationships, coordinating complex orders, and contributing to business growth, we encourage you to apply.

Requirements

Position Summary

We are seeking a customer-focused and detail-oriented Customer Sales & Order Fulfillment Representative to serve as the primary point of contact for our customers. This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping.

The ideal candidate will support new business development, maintain strong customer relationships, and resolve customer inquiries and issues. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.

Key Responsibilities

• Serve as the primary contact for a diverse portfolio of domestic and international customers.
• Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
• Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
• Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
• Support business growth by developing new customer opportunities and maintaining existing customer relationships.
• Troubleshoot and resolve customer concerns in a professional and timely manner.
• Generate ad hoc reports using proprietary software and Microsoft Excel.Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.

Qualifications

Required

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to work independently and collaboratively.

Preferred

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Experience in sales, customer support, order management, or account coordination.
• Knowledge of the Maintenance, Repair, and Overhaul (MRO) industry.
• Experience working with domestic and international customers.
• Familiarity with aerospace, aviation, manufacturing, or technical products is a plus.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Collaborative team environment
• Exposure to global customers and industry-leading products

If you enjoy building customer relationships, coordinating complex orders, and contributing to business growth, we encourage you to apply.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

EEO is the Law

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