Customer Success Representative

Astronics; Oregon; On-site; USD 42,000 - 64,000; Full time

Job summary

Astronics is seeking a Customer Success Representative to support the Aerospace and Defense team in Oregon. The ideal candidate is highly organized, detail-oriented, and comfortable working across cross-functional groups to ensure smooth order processing and customer communication.

Responsibilities include data entry into ERP, coordinating with customers such as Boeing, Airbus, and Embraer, and maintaining accurate pricing and ship dates while addressing inquiries promptly.

Qualifications

• High school diploma or equivalent is required or an equivalent combination of education and experience.
• High level of accuracy with data entry.
• Excellent written and verbal communication skills.
• Motivated and dynamic problem solver.
• Proficient with Microsoft Office Suite, SharePoint, and Teams; comfortable learning new programs.

Responsibilities

• Process written orders for merchandise into ERP system accurately.
• Maintain communication with customers such as Boeing, Airbus, and Embraer.
• Inform customers of unit prices, shipping dates, delays, and needed information.
• Update ERP with correct pricing and ship dates.
• Coordinate with engineering, planning/materials, warehouse and production to complete work orders.
• Serve as liaison between company and customer on quality issues and engineering changes.
• Compile statistics and prepare reports for management.
• Prioritize and respond promptly to customer inquiries and requests.
• Address and resolve complaints in a timely and professional manner; escalate when needed.

Skills

Data entry

Written communication

Verbal communication

Problem solving

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Teams

Job description

We are looking for aCustomer Success Representativeto support our Aerospace and Defense team.

If you are a highly organized, multi-tasking communicator this may be the role for you. To be the most successful you will have a high level of attention to detail, enjoy data entry, and be able to work in cross functional teams. You will need to be able to keep yourself on task as well as take directions from leadership.

Primary Duties and Responsibilities:

• Accurately process written orders for merchandise received by mail, E-mail, or personally from customer or sales team into ERP system.
• Maintain timely and open communication with customers such as Boeing, Airbus, and Embraer.
• Proactively inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
• Maintain ERP system with correct pricing and ship dates.
• Communicate with engineering, planning/materials, warehouse and production floor to insure timely completion of work orders.
• Serve as liaison between the company and customer on quality issues and engineering changes, coordinating as appropriate.
• Compile statistics and prepare various reports for management.
• Evaluate incoming customer questions and requests, prioritize them based on urgency, and respond promptly using the most efficient method available.
• Address and resolve customer inquiries, complaints, and service issues in a timely and professional manner, escalating complex problems when necessary.

Desired Training, Skills, & Experience:

• High school diploma and 3-5 years of related experience and/or training or equivalent combination of education and experience.
• High level of accuracy with data entry.
• Excellent written and verbal communication skills.
• Motivated and dynamic problem solver.
• Proficient with Microsoft Office Suite, SharePoint, and Teams. Comfortable learning new computer programs.
• Able to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• Able to work independently on assigned tasks as well as to accept direction on given assignments.
• Capable of working collectively with all members within the organization.
• Able to research and analyze various types of data information.
• Able to read and interpret documents such as procedure manuals, work instructions, and software manuals, write routine reports/correspondence.
• Able to analyze and respond to issues and to influence other parties in order to proactively address those issues.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Employment Eligibility Requirements:

This position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee’s authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

An offer of employment is contingent on successfully passing a pre-employment background anddrug screening (including cannabis). Applicants who do not successfully pass both the drug and background screenings will not be considered for employment.

Accommodation Requests:

Astronics PECO is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call: 503-387-6045. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side‑by‑side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For over 50 years, Astronics has delivered creative, customer‑focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, militaries, completion centers and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. The Company's strategy is to increase its value by developing technologies and capabilities that provide innovative solutions to its targeted markets.

For more information on Astronics and its solutions, visit www.Astronics.com .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.