Customer Sales Agent

Hertz-1; Hilton Head Island (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement

401(k) matching

Flexible spending account

Health savings account

Life insurance

PTO

Employee Assistance Program

Employee Discounts

On-the-job training

Advancement opportunities

Referral program

Job summary

GSP Transportation, based in Hilton Head Island, SC, is seeking a Full Time Sales CSA to greet customers and guide them through the rental process. You will upsell optional products, handle inquiries, and maintain rental files in a fast-paced environment.

The role emphasizes customer service, teamwork, and accurate data entry with MS Word/Excel proficiency. Training is provided; benefits include PTO, health options, and advancement opportunities.

Qualifications

• Must have strong customer service and sales orientation.
• Proficient in basic computer tasks including data entry and MS Word/Excel.

Responsibilities

• Greet customers and ensure smooth rental transactions.
• Upsell optional products and handle inquiries.
• Maintain and update rental agreement files and logs.
• Coordinate with shuttle drivers and support staff.
• Complete and review reports for supervisor/manager.

Skills

Customer service

Sales orientation

Problem-solving

Team collaboration

Data entry

Typing

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Hilton Head Island, Hilton Head Island, SC, US

10 days ago Requisition ID: 1001

Position Summary

The CSA greets customers and ensures a smooth car rental transaction by following all SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.

Key Responsibilities

• Handle rental car transactions to accommodate customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or route customer-related issues
• Complete, review, and submit various reports to the supervisor or manager
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in the computer system
• Communicate with shuttle drivers
• Perform additional responsibilities as assigned or required

Qualifications

Required

• Must show proof of a valid driver’s license and satisfactory (Motor Vehicle Report (MVR)
• Must be 21 years of age or have held a driver's license for 3 years
• Excellent problem-solving skills
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel
• Ability to complete tasks with precision, speed, and a positive attitude
• Ability to work well with a team
• Customer service and sales orientation
• Passion for helping others
• High school diploma or equivalent

Management Responsibilities

This position has no direct supervisory responsibilities. This position reports to the Counter Supervisor and Location Manager.

Work Environment & Physical Requirements

• Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
• May require periods of servicing and cleaning vehicles, lifting cleaning equipment, and using cleaning products
• 401(k) Retirement Savings
• 401(k) matching
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off (PTO)
• Employee Assistance Program
• Employee Discounts
• On-the-job training
• Opportunities for advancement
• Referral Program

Our Core Values – C.A.R.S.

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Equal Opportunity Employment

GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.