Customer Returns and Shipping Associate (Coeur d'Alene, ID)

Staples; Coeur d'Alene (ID); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible part-time or full-time hours

Weekly pay

Career development program

Associate discounts on in-store and on

Discounts at hundreds of retailers

401(k) plan with a company match

Dental and vision insurance

Additional benefits

Job summary

Staples is hiring Shipping Associates to provide exceptional customer service in our retail store. You will handle Full-Serve Shipping and Unpackaged Returns, assisting customers with their shipping needs and returns. You’ll be part of a friendly, team-oriented retail culture and receive training on our processes.

We offer flexible part-time or full-time hours, weekly pay, career development, associate discounts, and a range of benefits. Join us to help customers and the store win together.

Qualifications

• Flexible schedule based on store needs.
• Engage with customers to drive sales.
• Ability to lift/move up to 100 pounds.
• Strong attention to detail and organization.
• Collaborate in a high-paced environment.
• Handle conflicts calmly and professionally.
• Honesty and integrity with customer and business info.

Responsibilities

• Perform Full-Serve Shipping and Unpackaged Returns tasks.
• Assist customers with Amazon returns, UPS shipping, etc.
• Identify customer needs and explain shipping options.
• Maintain shipping area for efficient processing.
• Ensure supplies for shipping and returns are stocked.
• Provide excellent customer service in a welcoming environment.
• Utilize basic selling skills to present solutions.
• Cover additional duties as assigned (online pick-ups, cleaning).

Job description

Shipping Associates

provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.