Customer Returns and Shipping Associate

Staples; Hemet (CA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development program

Employee discounts on merchandise

401(k) plan with match

Dental and vision insurance

Medical coverage for full-time

Other benefits

Job summary

Staples in Hemet, CA is hiring Shipping Associates to deliver exceptional customer service and support shipping and unpackaged returns in-store. You will work collaboratively in a fast-paced retail environment, with training provided and opportunities for an in-person interview after applying.

The role includes engaging customers, explaining shipping options, maintaining the shipping area, and supporting online and in-store pickup tasks.

Qualifications

• Flexibility to work a schedule based on store needs
• Ability to engage customers and assess their shipping needs
• Capability to lift/move materials up to 100 pounds
• Strong attention to detail and multi-tasking ability
• Collaborative mindset in a fast-paced retail environment
• Ability to handle conflicts professionally and cooperatively
• Honesty and integrity in handling customer and business information

Responsibilities

• Perform Full-Serve Shipping and Unpackaged Returns tasks, including engaging customers and preparing packages for carrier pickup
• Deliver strong customer service for transactions such as Amazon returns and UPS shipments
• Identify customer shipping needs and explain available options
• Maintain shipping area for efficient processing and storage of packages
• Ensure supplies for shipping and returns are stocked
• Provide a welcoming environment with excellent service to customers
• Apply basic selling skills to present solutions
• Be flexible with duties (online pickups, cleaning, and other tasks)

Skills

Flexible scheduling

Customer engagement

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

• Engage in and identify customer needs for shipping and explain different shipping options

• Maintain the Shipping area to ensure efficient processing and storage of packages

• Ensure supplies required to process Ship and Returns are in stock

• Provide exceptional customer service to create a positive, inviting environment for customers

• Understand and use basic selling skills to engage and present solutions

• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• Must be able to engage with customers and understand their needs to drive additional sales

• Ability to lift/push/move materials up to the 100-pound range

• Strong attention to detail, organization, ability to multi-task and manage priorities

• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.