Customer Retention Supervisor (Fully Remote)

Partner Company; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid annual leave

Public holidays

Fully remote work

Job summary

Partner Company is seeking a results-driven leader to guide a team of Customer Retention Specialists. You will supervise, motivate, and design campaigns to improve customer conversion and revenue, while meeting performance targets.

This fully remote role in the United States offers competitive USD compensation with performance-based incentives and paid leave.

Qualifications

• At least 3 years of supervisory experience in customer retention or outbound sales.
• Demonstrated success in conversion, retention, and team performance management.

Responsibilities

• Lead and motivate a team of Customer Retention Specialists to achieve performance targets.
• Conduct outbound calls and design campaigns to improve customer conversion and revenue.

Skills

Team leadership

Customer retention

Outbound sales

Performance management

Job description

• Lead and motivate a team of Customer Retention Specialists to achieve performance targets.
• Conduct outbound calls and design campaigns to improve customer conversion and revenue.

Requirements:

• At least 3 years of supervisory experience in customer retention or outbound sales.
• Demonstrated success in conversion, retention, and team performance management.
• Competitive USD salary with performance-based incentives.
• Paid annual leave, public holidays, and fully remote work.

Partner Company

Our partner is a fast-growing fintech and cryptocurrency company providing innovative financial solutions. The company fosters a collaborative, high-trust culture with a focus on performance and professional development.