Customer Retention Specialist - State Farm Agent Team Member

Shannon Till State Farm Agency; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Health insurance

Paid time off

Paid company holidays

Clear career advancement paths

Licensing and training support

Company events, team lunches

Job summary

Shannon Till State Farm Agency in Winter Garden, FL is hiring a full-time Customer Retention Specialist to grow a lasting career in customer service and insurance. Training, coaching, and clear advancement paths are provided; bilingual Spanish/English skills are encouraged.

You will answer inquiries, handle billing and coverage changes, and support both Spanish- and English-speaking customers with a patient, professional approach. Licensing support is offered as part of the role.

Qualifications

• No prior insurance experience required.
• Fluent or proficient in Spanish and English, preferred.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.

Skills

Spanish/English bilingual

Active listening

Empathy

Problem solving

Detail oriented

Education

Property and Casualty license (P&C) willingness to obtain

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Shannon Till State Farm in Winter Garden, FL for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Handle policy questions, billing inquiries, and coverage changes accurately
• Serve Spanish- and English-speaking customers clearly and accurately
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude

Benefits

• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Licensing and training support
• Company events, contests, and team lunches

Pay range: $19-$25 per hour

This range reflects expected total compensation- including base salary, commissions, and bonuses- when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.